Crypto Operations Associate

Alpaca; Vancouver; Remote; CAD 96,000 - 139,000; Full time

Job summary

A leading financial services company is looking for a Crypto Operations team member. This remote position requires 3+ years in financial services and strong problem-solving skills. You will manage daily monitoring of customer activities, perform trading operations, and support compliance efforts. The ideal candidate is detail-oriented and thrives in a fast-paced environment, embracing challenges and change.

Benefits

Competitive Salary & Stock Options

Health Benefits

New Hire Home-Office Setup: One-time USD $500

Monthly Stipend: USD $150 per month via a Brex Card

Qualifications

• 3+ years of relevant experience in a broker-dealer, financial services, trading or cryptocurrency operations role.
• Familiarity with cryptocurrency, or strong desire to learn.
• Must possess the ability to adapt to a rapidly changing business and regulatory environment.

Responsibilities

• Monitor and surveil all customer activity.
• Manage trading and new accounts operational tasks.
• Support the Anti-Money Laundering Program.

Skills

Attention to detail

Problem-solving skills

Teamwork

Adaptability

Communication

Education

Bachelor's degree or equivalent experience

Job description

Job Description

Who We Are :

Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24 / 5 trading, and more. Our recent Series C funding round brought our total investment to over $170 million, fueling our ambitious vision.

Among our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totaling over 6 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator.

Our Team Members :

We're a dynamic team of 230+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Your Role :

The Alpaca Crypto team is a 100% distributed and remote team. This role will report directly to the Global Director of Crypto Operations.

Things You Get To Do :

1. Primary responsibility for the daily monitoring and surveillance of all customer activity
2. Primary responsibility for daily operational tasks including trading, new accounts, and cash management functions;
3. Cryptocurrency trading executions and exceptions (errors, corrections, etc.)
4. Assist with customer onboarding, including KYC and account approval
5. Review of general ledger accounts, identify and reconcile account discrepancies
6. Support the Anti-Money Laundering Program and investigations that result from suspected suspicious activity
7. Proactively drive impactful changes across workflows, policies, and tools
8. Clearly communicate with internal and external partners in an effective, tactical, and insightful manner
9. Ad hoc duties and projects as assigned
10. Global remote location, core time around 9am to 5pm PT (working hours: 8 hours per day, holidays follow the US market holidays)

Who You Are (Must-Haves) :

• Excited about what Alpaca is building!!
• 3+ years of relevant experience in a broker-dealer, financial services, trading or cryptocurrency operations role
• Bachelor's degree or equivalent experience
• Familiarity with cryptocurrency, or strong desire to learn
• Work effectively and supportively within a team environment as well as work independently
• Strong attention to detail and problem-solving skills, with the ability to thrive in a fast-paced environment
• Must possess the ability to adapt to a rapidly changing business and regulatory environment
• Enjoys challenges and taking ownership of new responsibilities
• Inspired by Alpaca's mission and enthusiastic about supporting our customer base and growing the platform

Who You Might Be (Nice-to-Haves) :

• Startup mindset for a fast-paced, high-growth environment
• Familiarity or interest in: FinTech, financial markets, cryptocurrencies, investing applications

How We Take Care of You :

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

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