CRM Project Lead: Drive CRM Delivery & Strategy

autotradercanada; Toronto; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Gym discounts

Employee and Family Assistance program

Virtual wellness events

Conferences & training budget

Regular internal training programs

Financial planning with 3% matching

Competitive salary

Annual bonus structure

Job summary

AutoTrader Canada is seeking a CRM Project Manager to plan, implement and manage CRM projects, collaborating with sales, training and IT to align CRM initiatives with business goals and ensure customer satisfaction.

You will oversee timelines, resources, and regular project meetings, perform QA on data imports and integrations, and guide onboarding, activation and post-delivery support to ensure successful CRM deployments for our automotive customers.

Qualifications

• Experience in the automotive industry.
• Experience in Project management.
• Experience in customer support.
• Fluency in English and French.
• Analytical skills and strong communication.

Responsibilities

• Onboarding customers and kickoff planning.
• Develop project plan and CRM strategy.
• Coordinate with activation, training and data teams.
• Identify risks and implement mitigation strategies.
• Provide post-delivery support and QA.

Skills

Project management

CRM systems

English & French

Customer focus

Cross-functional collaboration

Job description

AutoTrader Canada is seeking a CRM Project Manager to plan, implement and manage CRM projects, collaborating with sales, training and IT to align CRM initiatives with business goals and ensure customer satisfaction.

You will oversee timelines, resources, and regular project meetings, perform QA on data imports and integrations, and guide onboarding, activation and post-delivery support to ensure successful CRM deployments for our automotive customers.