CRM Project Manager / Gestionnaire de projets CRM -

autotradercanada; Toronto; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Gym discounts

Employee and Family Assistance program

Virtual wellness events

Conferences & training budget

Regular internal training programs

Financial planning with 3% matching

Competitive salary

Annual bonus structure

Job summary

AutoTrader Canada is seeking a CRM Project Manager to plan, implement and manage CRM projects, collaborating with sales, training and IT to align CRM initiatives with business goals and ensure customer satisfaction.

You will oversee timelines, resources, and regular project meetings, perform QA on data imports and integrations, and guide onboarding, activation and post-delivery support to ensure successful CRM deployments for our automotive customers.

Qualifications

• Experience in the automotive industry.
• Experience in Project management.
• Experience in customer support.
• Fluency in English and French.
• Analytical skills and strong communication.

Responsibilities

• Onboarding customers and kickoff planning.
• Develop project plan and CRM strategy.
• Coordinate with activation, training and data teams.
• Identify risks and implement mitigation strategies.
• Provide post-delivery support and QA.

Skills

Project management

CRM systems

English & French

Customer focus

Cross-functional collaboration

Job description

We are Trader, a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync , Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with confidence.

As part of AutoScout24 group , Europe's largest online car marketplace, we'r e shaping the future of automotive retail in Canada and beyond.

Join us on our journey as we bring together the best of Europe and North America to shape the future of automotive retail.

Summary of Job:

The CRM Project manager, reporting to the Operations Manager, is responsible for planning, implementing, and managing projects related to the CRMs. He/She will need to collaborate with internal teams to define customer needs, implement effective CRM solutions, and ensure customer satisfaction. You will also oversee timelines, and resources to ensure project success. Strong project management experience and a deep understanding of CRM systems will be essential to excel in this role. The project manager will also conduct regular project meetings to track progress, identify potential risks, and make necessary adjustments to ensure project success. He/She will need to work closely with cross-functional teams, such as sales, training team, and IT, to align CRM strategies with overall business objectives. Strong communication skills, leadership abilities, and a proactive approach to problem-solving will be crucial in effectively managing the complexities of CRM projects.

What you'll do

Onboarding customers - Planification Once project is dispatched, send the welcome email to plan kickoff meeting and pre-launch meeting. Gathering all necessary information for those meetings (Project analysis) All other related tasks (Summary of meeting, updating project cards, send requests to internal team, send training invites) Onboarding customers - Project management Planning and Strategy: Developing a comprehensive project plan and CRM strategy to meet business objectives and customer needs. Stakeholder Management: Collaborating with internal teams and make sure everything is aligned with deadlines (Activation, training and data team) Risk Management: Identifying potential risks and issues that may impact project delivery and implementing mitigation strategies to address them. QAs and tests QA Analyze of databases (Prospects and Portfolio) QA of the imports QA of media integrations and software integrations General QA of the account. Post-implementation support Provide support to internal team following the delivery (Performance manager, Trainers, Customers) Post-delivery inspection - Validate that everything that was configured is still up and running 1 month post-delivery

What you'll need:

Experience in the automotive industry Experience in Project management Experience in customer support Fluency in English and French Analytical skills Experience in customer support software. Requires strong customer focus, organizational skills, respect for others, and adaptable to change Excellent communication skills- comfort level with all levels of management and large cross‑functional teams. Strong problem‑solving skills, analytical capabilities, managing process and collaboration skills. Must have attention to detail, a commitment to quality and be results driven and customer focused.

What's in it for you

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

• Gym discounts
• Employee and Family Assistance program
• Virtual wellness events
• Conferences & training budget
• Regular internal training programs
• Financial planning with 3% matching Pension
• Competitive salary
• Annual bonus structure

Compensation

The expected compensation for this position is: [50K-60K Base]

Sommaire du poste :

Relevant du ou de la gestionnaire des opérations, la personne titulaire du poste est responsable de la planification, de la mise en œuvre et de la gestion des projets liés aux systèmes de gestion de la relation client (CRM). Elle collabore avec les équipes internes pour définir les besoins de la clientèle, mettre en place des solutions CRM efficaces et assurer la satisfaction des clients. Elle veille également au respect des échéanciers et à la coordination des ress