CPO-EA 15R - Employment and Assistance Worker

Government of British Columbia; Richmond; On-site; CAD 125,000 - 150,000; Full time

Job summary

A public service organization in Canada is hiring Employment and Assistance Workers to support individuals in need, including those experiencing poverty and mental health issues. This full-time role requires strong client service skills and the ability to communicate effectively under pressure. Candidates should have a secondary school diploma and experience with computer applications. This position promotes a diverse workplace and offers a competitive benefits package. Applications must include a resume and complete a questionnaire.

Benefits

Competitive benefits

Diverse workplace

Learning opportunities

Qualifications

• One or more years experience delivering a high standard of client service.
• Experience working with clients experiencing poverty, substance use, or mental health issues.
• Willing to use de-escalation techniques in difficult situations.

Responsibilities

• Organizing workload to meet performance targets.
• Assessing client eligibility for supports and services.
• Connecting with individuals in crisis effectively.

Skills

Client service

Information gathering

Communication under pressure

Education

Secondary School graduation or equivalent (GED)

Tools

MS Word

Excel

Outlook

Job description

The Team

Employment and Assistance Workers (EAWs) are an essential part of the Service Delivery Division within the Ministry of Social Development and Poverty Reduction, responsible for providing income and disability supports and services to individuals across British Columbia. EAWs may provide assistance directly in-person through the Community Services Branch, or via phone and virtual channels through the Virtual Services Branch.

The Role

EAWs work within a busy client service environment, organizing their workload and setting priorities to meet performance targets. Skilled at gathering information, EAWs connect with people who may be in crisis to accurately assess eligibility for supports and services. EAWs must also maintain compassion, composure, and clarity during difficult conversations to effectively communicate impactful decisions to the people they serve.

Qualifications

• Secondary School graduation or equivalent (GED).
• One (1) or more years experience delivering a high standard of client service in a high volume, fast paced, rapidly changing environment (in-person, via virtual technologies or over the telephone).
• One (1) or more years experience working with various computer applications including MS Word, Excel and Outlook.
• Experience providing services to clients experiencing poverty, substance use, or mental health issues.

Preference may be given to applicants with:

• Experience in community-based or social service roles primarily supporting clients experiencing poverty, substance use, or mental-health issues (e.g., shelter work, outreach work, harm-reduction work).

Provisos

• Must be willing and able to display resilience in the face of adversity and demonstrate empathy interacting with citizens.
• Must be willing and able to use de-escalation techniques to manage some situations.

For questions regarding this position, please contact [e-mail].

About this Position

This position has full time on-site requirements. An eligibility list may be established for future permanent vacancies in only the locations explicitly stated on the posting. A Criminal Record Check (CRC) will be required. Employees of the BC Public Service must be located in BC at the time of employment. For information about the role of an Employment and Assistance Worker please visit the EAW Careers Page.

Working for the BC Public Service

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations status or non-status, Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply

Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation.

Cover Letter: NO. Please do not submit a cover letter as it will not be reviewed.

Resume: YES. Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES. You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit Technical Assistance page of MyHR.