Country Manager

Xcoins; Abbotsford; Remote; CAD 100,000 - 150,000; Full time

Job summary

A leading crypto and fintech company is seeking an experienced Country Manager based in Canada. The role involves establishing and managing North American operations, overseeing a cross-functional team, and aligning strategies with global leadership. Key qualifications include strong people management and operations experience in dynamic environments. The company offers a competitive salary and the flexibility of a remote-first culture.

Benefits

Competitive salary

Benefits

Opportunities for career growth

Remote-first culture

Mission-driven company

Qualifications

• Proven experience in people management and team leadership, ideally in a fast-growing or international company.
• Strong background in operations, customer service, or marketing management, preferably in fintech or crypto.
• Excellent communication and organizational skills.

Responsibilities

• Oversee North American staff, ensuring high performance and engagement.
• Establish workflows to coordinate North American operations with European headquarters.
• Onboard and develop staff, providing coaching and mentorship.

Skills

People management

Operations management

Customer service

Marketing management

Communication skills

Organizational skills

Job description

Overview

Xcoins is expanding, and we’re looking for an experienced Country Manager based in Canada to establish, lead, and grow our North American operations. Reporting directly to senior leadership in Europe, you will oversee a cross-functional team—including Customer Support, B2C Marketing, and other local staff—ensuring smooth day-to-day operations while driving alignment with the company’s global vision.

This is a unique opportunity to build and lead a local team from the ground up in one of the fastest-growing sectors in fintech and crypto.

What You’ll Do

• Lead and Manage Local Teams: Oversee North American staff members, including customer support representatives, marketing professionals, and other team members, ensuring high performance and engagement.
• Operational Oversight: Establish efficient workflows and processes to ensure seamless coordination between North American operations and European headquarters.
• People Management: Onboard, and develop staff, providing coaching, mentorship, and regular performance reviews.
• Strategic Alignment: Work closely with global leadership to adapt company strategies to the Canadian market, ensuring compliance with local regulations and best practices.
• Cross-Functional Collaboration: Partner with marketing, Customer Support, finance, and risk teams to support both Canadian operations and global business goals.
• Performance Monitoring: Track KPIs across departments, ensuring teams meet customer satisfaction, lead generation, and operational efficiency targets.
• Culture and Engagement: Foster a collaborative, inclusive, and high-performance culture that reflects the values of Xcoins.

What We’re Looking For

• Proven experience in people management and team leadership, ideally in a fast-growing or international company.
• Strong background in operations, customer service, or marketing management (experience in fintech or crypto is a plus).
• Excellent communication and organizational skills, with the ability to balance strategic oversight with hands-on support.
• Comfortable working across time zones and collaborating with international teams.
• A problem-solver and self-starter who thrives in dynamic, scaling environments.

Why Join Us?

• Take a leadership role in launching and growing our North American operations.
• Shape the future of a global fintech and crypto brand in a key market.
• Work with an international leadership team while enjoying the flexibility of a remote-first culture.
• Competitive salary, benefits, and opportunities for long-term career growth.
• Be part of a mission-driven company making crypto and digital payments accessible worldwide.