Counter Sales - Electrical

Bartle & Gibson Co.; Calgary; Hybrid; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Company paid benefits

EFAP (Employee and Family Assistance)

Profit sharing

RRSP match

Recognition program

Safety shoe reimbursement

Perkopolis Partnership

Referral bonus

Employee discounts on plumbing, HVAC &

Electrical products

Job summary

Bartle & Gibson Co. is seeking a customer service professional for its Electrical division in Calgary. You will handle counter sales, process inquiries, manage orders, and assist with product returns while delivering expert service.

The role emphasizes building rapport, sustaining long-term relationships, and providing accurate pricing and delivery information to customers in Western Canada.

Qualifications

• Excellent customer service and communication skills.
• Ability to build rapport and develop long-term relationships.
• Willingness to learn electrical product lines.

Responsibilities

• Respond to inquiries and process calls and orders.
• Purchase materials for customers and negotiate sales.
• Source materials when not in stock.
• Develop and maintain positive customer relationships.
• Ensure customer satisfaction with orders, pricing, and delivery.

Skills

Exceptional customer service

Rapport building

Long-term relationships

Interpersonal communication

Self-motivation

Education

Experience in electrical industry (asset)

Willingness to train

Job description

Do you enjoy building a rapport with customers and better understanding their needs?

Are you sales oriented?

If you've answered yes to these questions, then come join our team at Bartle & Gibson!

We are currently in search of a career orientated person to join our Customer Service team, Electrical division. The position operates in a fast paced, dynamic, rewarding environment and will assume responsibility for all electrical counter sales and product returns while providing expertise as a member of the customer service team.

DUTIES AND RESPONSIBILITIES

• Responding to inquiries and processing incoming calls and orders
• Purchasing materials for customers and sales negotiations
• Sourcing materials for customers when currently not in stock
• Developing and maintaining positive customer relationships
• Ensuring that customers are satisfied with order taking, product, pricing, deliveries and overall service
• Counter Sales and handling returns as required
• Other duties as required

SKILLS AND COMPETENCIES

• Exceptional customer service
• Ability to warm up and develop rapport with potential customers
• Ability to develop long term relationships and generate referrals from your customers
• Excellent interpersonal & communication skills, both verbal and written
• Self-motivated; able to function effectively both independently and as a member of a team

EXPERIENCE AND EDUCATION

• Previous experience is an asset, but we are willing to train the right candidate
• Knowledge of the electrical industry is considered an asset

WHY WORK FOR US

• Company paid benefits
• Employee and Family Assistance Program (EFAP)
• Profit sharing
• RRSP match#GIVEBACK Program
• Personal Milestone Recognition Program
• Safety shoe reimbursement
• Perkopolis Partnership
• Employee Referral Bonus Program
• Employee discounts on plumbing, electrical and heating products

OUR MISSION

Supplying the right solutions at the right time with our expert customer care throughout Western Canada.

OUR VISION

Be the preferred wholesaler by providing superior customer experiences.

Final candidates will be required to undergo an assessment and security screening, including a criminal record check.Employment is subject to screening completion that is satisfactory to Bartle & Gibson.