Counter Sales

Bartle & Gibson Co.; Saanich; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Company paid benefits

EFAP

Profit sharing

RRSP match

Personal milestone recognition

Perkopolis partnership

Safety shoe reimbursement

Employee referral bonus

Employee discounts

Job summary

Bartle & Gibson Co. is hiring a Customer Service team member to support plumbing and electrical counter sales. You will handle inquiries, process orders, manage returns, and build long-term customer relationships in a fast-paced environment.

The role emphasizes exceptional service, product knowledge, and teamwork, with company-paid benefits and recognition programs. Training is provided to grow with the team.

Qualifications

• Minimum High School Diploma or equivalent required.
• Post-Secondary courses in Plumbing, Electrical or Heating are assets.
• Knowledge of Plumbing, Electrical and Heating products is an asset.

Responsibilities

• Provide exceptional customer service at counter and over the phone.
• Respond to inquiries and process orders.
• Process orders in the system.
• Source materials for customers when not in stock.
• Maintain positive customer relationships.
• Handle returns as required.

Skills

Customer service

Relationship building

Organizational skills

Time management

Teamwork

Adaptability

Education

High school diploma or equivalent

Post-secondary courses in Plumbing/Electrical/Heating (asset)

Knowledge of plumbing/electrical/heating products (asset)

Job description

Do you enjoy building a rapport with customers and better understanding their needs?

Are you sales oriented?

If you've answered yes to these questions, then come join our team at Bartle & Gibson!

We are currently in search of a career orientated person to join our Customer Service team on both the plumbing and electrical side. The position operates in a fast paced, dynamic, rewarding environment and will assume responsibility for all counter sales and product returns while providing expertise as a member of the customer service team.

DUTIES AND RESPONSIBILITIES

• Offering exceptional customer service at our counter and over the phone
• Responding to inquiries and processing incoming calls and orders
• Processing orders in the system
• Sourcing materials for customers when currently not in stock
• Consistent training and understanding of current products
• Developing and maintaining positive customer relationships
• Handling returns as required
• Keeping counter and sales area clean
• Merchandising and showcasing product
• Other duties as required

SKILLS AND COMPETENCIES

• Ability to develop long-term relationships and generate referrals from your customers
• Impeccable organizational skills with high attention to detail
• Time management & multitasking skills to serve several customers at the same time
• Self-motivated; able to function effectively both independently and as a member of a team
• Proven ability to learn quickly and work effectively in a fast-paced work environment

EXPERIENCE AND EDUCATION

• Minimum High School Diploma or equivalent required
• Post-Secondary courses in Plumbing, Electrical or Heating are considered an asset
• Knowledge of the Plumbing, Electrical and Heating industry or a background in plumbing products would be considered an asset

WHY WORK FOR US

• Company paid benefits
• Employee and Family Assistance Program (EFAP)
• Profit sharing
• RRSP match
• Personal Milestone Recognition Program
• Perkopolis Partnership
• Safety shoe reimbursement
• Employee Referral Bonus Program
• Employee discounts on in store purchases

OUR MISSION

Supplying the right solutions at the right time with our expert customer care throughout Western Canada.

OUR VISION

Be the preferred wholesaler by providing superior customer experiences.

Like us on Facebook: https://www.facebook.com/bartlegibsonltd/

Follow us on Instagram: https://www.instagram.com/bartlegibsonltd/

Final candidates will be required to undergo an assessment and security screening, including a criminal record check. Employment is subject to screening completion that is satisfactory to Bartle & Gibson.