Counter Sales

Bartle-; Saanich; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Company paid benefits

EFAP (Employee and Family Assistance)

Profit sharing

RRSP match

Employee discounts

Safety shoe reimbursement

Employee Referral Bonus

Job summary

Bartle & Gibson in Western Canada seeks a customer service oriented individual to join our counter sales team for plumbing and electrical products. You will handle counter inquiries, phone orders, process transactions, source materials, and maintain strong relationships with customers.

The ideal candidate has a high school diploma, comfort with a fast-paced environment, and a willingness to learn about plumbing, electrical, and heating products.

Qualifications

• Minimum High School Diploma or equivalent required.
• Post-secondary courses in Plumbing, Electrical or Heating are assets.
• Knowledge of Plumbing, Electrical and Heating industry is an asset.

Responsibilities

• Offering exceptional customer service at our counter and over the phone.
• Responding to inquiries and processing incoming calls and orders.
• Processing orders in the system.
• sourcing materials for customers when not in stock.
• Developing and maintaining positive customer relationships.
• Handling returns as required.
• Merchandising and showcasing product.
• Other duties as required.

Skills

Customer service

Communication

Organizational skills

Team player

Multitasking

Education

High School diploma

Tools

POS system

Job description

Do you enjoy building a rapport with customers and better understanding their needs?

Are you sales oriented?

If you’ve answered yes to these questions, then come join our team at Bartle & Gibson!

We are currently in search of a career orientated person to join our Customer Service team on both the plumbing and electrical side. The position operates in a fast paced, dynamic, rewarding environment and will assume responsibility for all counter sales and product returns while providing expertise as a member of the customer service team.

DUTIES AND RESPONSIBILITIES

• Offering exceptional customer service at our counter and over the phone
• Responding to inquiries and processing incoming calls and orders
• Processing orders in the system
• Sourcing materials for customers when currently not in stock
• Consistent training and understanding of current products
• Developing and maintaining positive customer relationships
• Handling returns as required
• Keeping counter and sales area clean
• Merchandising and showcasing product
• Other duties as required

SKILLS AND COMPETENCIES

• Ability to develop long-term relationships and generate referrals from your customers
• Impeccable organizational skills with high attention to detail
• Time management & multitasking skills to serve several customers at the same time
• Self-motivated; able to function effectively both independently and as a member of a team
• Proven ability to learn quickly and work effectively in a fast-paced work environment

EXPERIENCE AND EDUCATION

• Minimum High School Diploma or equivalent required
• Post-Secondary courses in Plumbing, Electrical or Heating are considered an asset
• Knowledge of the Plumbing, Electrical and Heating industry or a background in plumbing products would be considered an asset

WHY WORK FOR US

• Company paid benefits
• Employee and Family Assistance Program (EFAP)
• Profit sharing
• RRSP match
• Personal Milestone Recognition Program
• Perkopolis Partnership
• Safety shoe reimbursement
• Employee Referral Bonus Program
• Employee discounts on in store purchases

OUR MISSION

Supplying the right solutions at the right time with our expert customer care throughout Western Canada.

OUR VISION

Be the preferred wholesaler by providing superior customer experiences.

Final candidates will be required to undergo an assessment and security screening, including a criminal record check. Employment is subject to screening completion that is satisfactory to Bartle & Gibson.