Customer Success Manager

Flight Centre Careers; Toronto; On-site; CAD 88,000; Full time

Job summary

Join a leading travel company as a Customer Success Manager to enhance customer satisfaction and drive revenue growth in Toronto. You will analyze data to identify opportunities, manage customer relationships, and ensure client retention. The ideal candidate possesses strong communication and analytical skills with a background in the travel industry. This full-time position offers an annual salary of $87,500 and various perks, including generous paid time off, health benefits, and professional development opportunities.

Benefits

Generous paid time off policy

Health & Wellness Programs

Employee Share Plan

Tuition Reimbursement Program

Corporate Social Responsibility program

Qualifications

• Proven ability to manage customer portfolios effectively.
• Strong technical skills with a comfort for learning new software.
• Demonstrated ownership of customer relationships.

Responsibilities

• Ensure 100% customer retention within control.
• Maximize customer base value and encourage advocacy.
• Maintain visibility into customer health and participate in team collaboration.

Skills

Customer relationship management

Data analysis

Communication skills

Time management

Problem-solving

Education

3+ years of travel industry experience

2+ years customer success experience

Job description

Job no: 529404

Brand: Corporate Traveller

Work type: Full time

Location: Ontario

Categories: Sales and Customer Service

About The Opportunity

As a Customer Success Manager at Corporate Traveller, you will be an integral element of post implementation revenue generation. While collaboratively working toward the key goals of your customers, you will maintain and grow revenue streams by maximizing their overall value and expanding their adoption of Corporate Traveller and key partner product. As a Customer Success Manager, you will represent Corporate Traveller in a consultative way from traveller through to c‑suite, demonstrating qualitative and quantitative value throughout their journey.

Key Responsibilities

• Ensure 100% customer retention within control
• Maximize the value of our customer base
• Consistently present the value CT has provided for our customers
• Encourage customer advocacy leading to referrals, references, case studies, participation and white papers
• Effectively maintain information to provide visibility into the health of CT’s customer base
• Participation in team calls, cross pillar communication and team education

Experience & Qualifications

• Ability to take ownership of customer portfolio and manage expectations both internally and externally
• Ability to build and maintain relationships both internally and externally across multiple persona types
• Proven ability to derive strategic direction from data analysis and present coherently to internal and external stakeholders
• Ability to follow key processes to efficiently react to issues and proactively solve wider problems
• Ability to consistently maintain centralized customer databases to ensure transparency across internal pillars
• 3+ Years Travel Industry Experience
• 2+ Years Customer Success Experience
• Experience in managing a portfolio of customers and taking ownership
• Exceptional communication & active listening skills
• Go getter personality with a positive outlook
• Motivated by meeting and exceeding goals
• Strong prioritization, time management and organizational skills
• Strong technical skills & comfort learning new softwares

Work Perks! - What’s in it for you

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Committed to making a difference through our Corporate Social Responsibility program, which supports nominated charities via volunteering and fundraising, our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include

• Generous paid time off policy
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

For this position, we anticipate offering an annual salary of $87,500.

Location – Toronto, Canada

Applications close: 13 Feb 2026 Eastern Standard Time

Join Corporate Traveller as a Customer Success Manager and drive customer satisfaction through strategic operational improvements. In this role, you will analyze data, identify growth opportunities, and collaborate with teams to optimize the customer journey. If you are passionate about problem solving, data analysis, and delivering exceptional customer service, apply today!

If this sounds like the opportunity you have been waiting for then APPLY NOW.