Conference Services Manager

Accor Hotels; Lake Louise; On-site; CAD 65,000 - 70,000; Full time

Job summary

A luxury resort in Banff National Park is seeking a Conference Services Manager. This role is critical in planning and executing group events, ensuring clients receive exceptional service throughout their experience. Ideal candidates will have at least 2 years of experience in event management and be proficient with relevant software. This position offers competitive pay, comprehensive benefits, and the unique opportunity to work in a beautiful natural setting.

Benefits

Subsidized staff accommodation

Meals provided during shifts

Comprehensive benefits package

Pension Plan with employer matching

Employee travel discounts

Reduced rates at Fairmont Resorts

Qualifications

• Minimum 2 years’ experience as Events Manager or in a similar role.
• Degree or equivalent in Hospitality Management preferred.
• Proficient with Opera software and Microsoft Office applications.

Responsibilities

• Plan and execute group events from contract turnover to delivery.
• Serve as the primary liaison for clients and hotel departments.
• Manage group room blocks and ensure service excellence.

Skills

Event coordination

Client liaison

Cross-functional leadership

Education

Degree in Hospitality Management

Tools

Opera software (OSEM)

Microsoft 365

Job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

The Conference Services Manager is responsible for planning, coordinating, and executing group events from contract turnover through to on-site delivery. Acting as the primary liaison between clients and hotel departments, the role ensures a seamless luxury experience that reflects Fairmont’s brand standards of service excellence, personalization, and operational precision.

Start Date: January 2026

Contract Type: Permanent

Rate of Pay: $65,000 – $70,000 per year, dependent on experience

Job Duties Include:

• Assemble and distribute consistent, concise resumes and banquet event orders (BEO) that clearly represent an events every requirement for all departments
• Work closely with the client and key hotel departments throughout the duration of their conference, being available to assist them at the appropriate times
• Responsible for the successful outcome of assigned programs from pre-arrival through to post-departure
• Work closely with the Sales department to ensure all contractual terms agreed upon are executed upon (including the management of Guest Room Attrition and follow-up on Deposit Schedule)
• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
• Maintain the integrity of Opera Sales & Event Management (OSEM) at all times
• Anticipates, addresses, and resolves guest concerns with professionalism and impeccable service.
• Conduct site inspections with clients, showcasing the hotel
• Demonstrate ability to lead cross-functional coordination with Banquets, Culinary, Rooms, Sales, and external partners to ensure seamless event execution
• Attend all hotel required meetings and trainings
• Manages group room blocks and meeting space for assigned groups
• Strong understanding of event financials, including billing accuracy, deposit schedules, minimum spend requirements, and opportunities to optimize revenue

Qualifications

• Minimum 2 years’ experience as Events Manager or similar role
• Degree or equivalent in Hospitality Management an asset
• Computer literate with Opera software (OSEM), Microsoft 365 (Outlook, Teams etc.), Social Table (plan)

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you\'re just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.