Concierge - Senior Manager/Manager, Concierge (Contact Centre) Management

Aritzia; New Westminster; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading fashion retailer in British Columbia seeks a Concierge Manager to lead a team responsible for delivering exceptional client experiences. You will optimize sales performance, resolve client escalations, and build loyal relationships. The ideal candidate will have strong leadership skills and a proven record in sales excellence. Join us in fostering a high-performing team dedicated to exceptional service, ensuring daily goals are exceeded in a vibrant environment.

Qualifications

• Strong leadership skills to manage and develop a high-performing team.
• Exceptional sales and customer service skills.

Responsibilities

• Optimize performance in various sales channels.
• Sell clothes and deliver exceptional customer service.
• Resolve client escalations to protect the brand.

Job description

THE TEAM

The mission of the Concierge Management Department is to lead the team to connect with and delight our clients through exceptional sales and solution expertise.

THE OPPORTUNITY

Aritzia is growing and our Concierge Management team is growing with it. This is a unique opportunity to be part of the team responsible for providing exceptional experiences for clients who contact Concierge by resolving their inquiries and delivering selling and solving expertise. As the Concierge Manager, you will lead the team to deliver world‑class sales, solution and service excellence while ensuring the center is set up to exceed daily goals via a high‑performing and engaged team. And, with people at the heart of everything you do, you will support your high‑potential people to grow rewarding careers at Aritzia—while enjoying one yourself.

THE ROLE

As the Concierge Manager, you will lead the team to:

• Optimize the performance in each channel
• Sell clothes, deliver world‑class service, and build loyal client relationships
• Ensure the world‑class delivery of sales, solution, and service expertise
• Resolve client escalations to protect Aritzia’s brand and elevate our commitment