Community Manager

Skyline Group of Companies; Nanaimo; On-site; CAD 46,000; Full time

Job summary

A real estate management firm is seeking a Community Manager in Nanaimo, BC. This role involves supporting daily on-site operations at residential properties, managing tenant relations, and performing administrative tasks. Candidates should have a post-secondary education in business or hospitality along with at least two years of experience in administration and customer service. A competitive salary and benefits are offered, promoting a culture of inclusivity and growth.

Benefits

Competitive pay structure

Employer paid benefits

Employee savings plan

Paid volunteer days

Ongoing training and growth opportunities

Qualifications

• Minimum two years of experience in office administration and customer service.
• Valid driver's license with a satisfactory driving record may be required.
• Ability to lift 50lbs and perform physical tasks.

Responsibilities

• Advertise and show available units to prospective tenants.
• Maintain tenant satisfaction by addressing concerns promptly.
• Respond to tenant emergencies and accommodation requests.
• Collect and deposit rent payments and maintain records.
• Complete documentation accurately for leases and inspections.

Skills

Customer service

Communication

Administrative skills

Education

Post-secondary education in business admin or hospitality

Tools

Word

Excel

Job description

• Location: Nanaimo, BC, Canada
• Compensation: $46,000
• Job Type: Full-Time
• Schedule: Rotating Schedule, Weekends + On-Call Availability required

Job Overview

The Community Manager is responsible for supporting the daily on-site operations of residential properties by administrative duties and providing exceptional customer service to tenants.

Key Responsibilities

• Advertise and show available units to prospective tenants, respond to all rental inquiries, process application forms, assist with verifying credit references, send required documents and applications to Head Office for approval, and close rental agreements while keeping a detailed record of all calls, emails, and walk-ins.
• Maintain tenant satisfaction by promptly addressing concerns and complaints within 24 hours, providing excellent customer service, and coordinating maintenance or minor repairs. Approach all tenant interactions with respect, particularly during disputes, and ensure clear communication throughout the resolution process.
• Be accessible during working hours and respond swiftly to tenant emergencies. Prioritize accommodation requests and ensure adherence to accessibility policies. Plan and execute tenant engagement events to promote a strong sense of community.
• Oversee fire safety recordkeeping, conduct regular inspections, and maintain logbooks in compliance with company procedures. Collect and deposit rent payments, track expenditures, and assist with audits. Handle administrative duties such as responding to emails, faxing documents, posting notices, and ensuring accurate record-keeping of transactions.
• Complete essential documentation with attention to detail for leases, inspections, and resident records, and track expenses in the property management software.

Qualifications

• Post-secondary education in business admin, hospitality or, sales and minimum two (2) years’ experience in the office administration and customer service is required.
• Valid driver’s license with satisfactory driving record and automobile insurance may be required.
• Computer skills (Word, Excel, e-mail/web) are required.
• Ability to lift 50lbs, bend, push and pull as well as go up and down stairs.

Who are we?

Skyline is a capital management company that acquires, develops, and manages real estate properties and clean energy assets, and offers them as private alternative investment products.

Why us?

We offer competitive pay structure, employer paid benefits, an employee savings plan (We invest in your future with our ESP match!), paid volunteer days, ongoing training, and growth opportunities. We pride ourselves as an inclusive and empathetic employer. Our culture empowers staff at all levels to support and build vibrant communities.

We are an equal opportunity employer committed to diversity and accessibility. Accommodations are available upon request by contacting Skyline Human Resources at [e-mail]

Apply Online: skylinegroupofcompanies.ca/careers #Beaskyliner