Community and Family Services Coordinator

TSA The Salvation Army TSA; Langford; On-site; CAD 30,000 - 60,000; Part time

Job summary

A non-profit organization is seeking a part-time Community Support Worker to assist with food bank services and community programs. Responsibilities include providing direct support, maintaining confidentiality, and coordinating volunteer activities. Candidates should have relevant experience and willingness to adhere to organizational values. This position offers a salary range of $19.93 to $24.91 per hour.

Qualifications

• Willingness to support the mission of The Salvation Army.
• Experience in community support or social services is beneficial.
• Ability to work in compliance with health and safety policies.

Responsibilities

• Assist in community feeding programs and emergency client assistance.
• Support public relations events and maintain confidentiality.
• Coordinate workflow and supervise volunteers.

Skills

Confidentiality

Interpersonal skills

Event planning

Digital database management

Social media management

Creative adaptability

Education

Completion of a formal post-secondary program of two academic years

CPR, First Aid, and Non-Violent Crisis Training

Job description

Overview

Who We Are

The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years. We provide essentials such as food and clothing and support people experiencing unemployment, addiction, and family challenges. We hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs, and be a transforming influence in the communities of our world.

Position Details

Position purpose

Community and Family Services support work is focused on promoting and enhancing the well-being of individuals and families, and assisting immediate needs of clients, donors, and visitors through emergency client assistance, Food Bank, community feeding programs, community referrals, seasonal programs (including Income Tax, Backpacks, Summer Camps, and Christmas), and other programs developed to meet the needs of clients and the community.

Responsibilities

• Seasonal projects such as Kettles, Community Food, Forest, Annual Kick Off.
• Work in a team setting supporting various tasks and activities.
• Provide general assistance during public relations events and regular campaigns.
• Maintain strict confidentiality of all matters pertaining to program participants.
• Adhere to policies and procedures relating to the programs.
• May chaperone students as the driver for drop-offs and pick-ups of students for various programs.
• May assist with different basic administrative tasks such as photocopying, greeting visitors, supporting reception, forwarding visitors, etc., as required.
• May keep a log of different activities.
• Assist in organization maintenance and general cleanliness of the lessons area.
• Assist with facility general clean up and set up for different activities.
• Provide general information to visitors.
• Collaborate with Community Ministries Coordinator to ensure effective program delivery (e.g., caf market, service workshops).
• Perform other work-related duties as assigned.

Working Relationships

Internal: MUs leadership and staff, donors, volunteers.

External: Clients, donors, general public, social services organizations, service clubs.

Managerial / Technical Responsibilities

• Workflow coordinator. Provides in-scope supervision to volunteers as designated by CMC.

Financial and Material Management

• Minor material responsibility (proper use of food, proper file handling, etc.).
• Regular responsibility for minor financial matters and for wise use of own resources.
• May be authorized to handle cash during major campaigns.
• Little input to annual budget or revenue projections.

The above responsibilities must be discharged in accordance with The Salvation Army's Mission Statement in a professional manner upholding our code of conduct.

Working Conditions

• Working environment is typically in the corps building with generally agreeable conditions and some outdoor duties.
• Some work on weekends and evenings may be required.
• Ability to lift up to 30 lbs.
• May deal with upset people or challenging behaviours.

The above responsibilities must be performed in keeping with The Salvation Army's Mission, Vision and Values in a professional manner upholding our code of conduct.

Education, Experience and Qualifications

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
• Alternative combination of education and experience may be considered.

Education Qualifications and Certifications

• Completion of a formal post-secondary program of two academic years.
• An alternative combination of education and experience may be considered.
• CPR, First Aid, and Non-Violent Crisis Training or willingness to complete once hired.

Experience and Knowledge

• Two years of relevant experience.
• Comfortable using and maintaining a digital database.
• Knowledge and skill in social media platforms and management.
• Experience in event planning.

Skills and Capabilities

• Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information.
• Creative and flexible with the ability to adapt based on team, program, and service needs.
• Represent the organization in a positive, professional, and engaging manner.
• Exhibit good listening and interpersonal skills, with strong oral and written communication skills.
• Ability and willingness to undergo applicable screening and background checks satisfactory to The Salvation Army (e.g., The Salvation Army Abuse Registry) and provide an original copy of a Background Check.

Compensation

The target hiring range for this position is $19.93 to $24.91 with a maximum of $29.89. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.

Additional Details

Employment Type: Part-Time

Experience: years

Vacancy: 1

Monthly Salary: 19 - 24