Commercial Lines Account Manager, SME

Hub International Ontario Limited; Toronto; On-site; CAD 60,000 - 85,000; Full time

Job summary

A leading insurance brokerage in Toronto is looking for an experienced Commercial Lines Account Manager. You will manage a book of business, ensuring client satisfaction while handling sales and service needs. Ideal candidates will possess a RIBO license and have experience in client-focused roles. The organization prioritizes professional growth and values contributions in a supportive environment.

Benefits

Competitive compensation package

Flexible working arrangements

Robust benefits package

HUB-sponsored training programs

Reimbursements for professional fees

Discounts on travel and insurance

Qualifications

• RIBO license required for the position.
• Typically 2 years of experience preferably in a commercial risk setting.
• Skills in negotiation and managing client relationships.

Responsibilities

• Manage an assigned book of business ensuring client satisfaction.
• Service new and existing clients' needs including quotes and modifications.
• Negotiate with insurers for appropriate coverage and pricing.

Skills

Time management

Organization skills

Client-focused approach

Interpersonal skills

Communication skills

Responsive with urgency

Collaboration

Education

RIBO (Registered Insurance Broker of Ontario) license

2 years of industry or product line experience

Job description

About The Role

We are looking for an experienced Commercial Lines Account Manager with strong time management and organization skills to support our SME. In this role you will manage an assigned book of business and ensure client satisfaction. This is an ideal role for a team player who is detail-oriented and enjoys working with people committed to delivering results on required deadlines.

What Youll Do

• Service and sales: meeting new and existing clients' needs including quotations, premium adjustments, endorsements; accepting and processing online quotes.
• Be accountable for a book of business; function as one of the primary points of contact on accounts; responsible for maintaining key client and insurer relationships.
• Negotiate with insurers for coverage and prices that meet the clients needs.
• Handle renewals; monitor the processing of policy documents, binders, certificates, and billings.
• Ensure accounts receivable are collected in a timely manner.
• Prepare and monitor insurance submissions, proposals, and summaries of insurance (when required).
• Advocate for clients during claims process; engage claims team on critical claims matters.
• Fulfil new business growth and client retention.
• Support and promote cross-sell / up-sell initiatives.

Qualifications and Expertise

• RIBO (Registered Insurance Broker of Ontario) license required
• Typically 2 years of industry or product line experience, preferably in a commercial risk setting
• Client-focused with the ability to deliver a positive customer experience
• Professional interpersonal and communication skills, both written and verbal
• Practical organizational and time management skills
• Responsive with a sense of urgency and ability to adapt to changing priorities
• Self-started with a genuine passion for new business and opportunities to close sales
• Team player with the ability to work collaboratively with internal and external stakeholders and clients

Elevate Your Career with HUB International

Choosing HUB International means aligning your career with a premier insurance brokerage. Our expansive network powered by over 20,000 dedicated professionals across 500 offices in North America sets the stage for an enriching career that promises both stability and growth opportunities. For a deeper insight into our values and vision we invite you to explore: Advancement and Well-being – Our Priority

At HUB we place immense value on the well-being and professional development of our team. Here’s what you can look forward to as part of the HUB Team:

• Recognized Rewards: Thrive in a supportive environment that values your contributions with a competitive compensation package including incentives, bonuses, and additional earning opportunities.
• Work-Life Balance: Flexible working arrangements and generous time-off policies.
• Comprehensive Benefits: Access a robust benefits package including company-matched RRSPs.
• Professional Growth: HUB-sponsored training programs, tuition reimbursement, and other development opportunities.
• Industry Support: Reimbursements for professional licensing and membership fees.
• Exclusive Perks: Discounts on events, travel, accommodations, and personal home & auto insurance.

Culture and Belonging: Our Commitment

At HUB International we are dedicated to fostering a culture where everyone feels a sense of belonging. We value the unique experiences and perspectives that each team member brings, creating an environment where all voices are welcomed and respected. If you require assistance or accommodation at any stage of the recruitment process we encourage you to let us know—we’re here to support you. At HUB, building an inclusive workplace isn’t just part of what we do; it’s at the heart of who we are.

Service: Our Ethos

At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference.

When you join HUB, you’ll find more than just a career—you’ll be part of a team where your skills are valued, your growth is encouraged, and your contributions have a lasting impact.

Department Account Management & Service

Required Experience : 2-5 years of relevant experience

Required Travel : Negligible

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Key Skills

Administration, Facilities Management, Advocacy, Aerospace, Cloud Computing, Back Office

Employment Type : Full-Time

Experience : years

Vacancy : 1