Collections Supervisor

Vaco Recruiter Services; Markham; On-site; CAD 75,000 - 90,000; Full time

Job summary

A recruiting firm in York Region, Markham, seeks a Collections Team Lead. In this role, you will spearhead a team, monitor performance metrics, and provide coaching to optimize results. Ideal candidates will have at least 5 years of collections experience and possess a business-related diploma. The position offers a salary range of $75,000 to $90,000 yearly. Bilingual skills in English and French are preferred.

Qualifications

• 5+ years of relevant work experience in Collections.
• Supervisory experience with the ability to lead and motivate a team.
• Bilingual (English/French) preferred.

Responsibilities

• Lead a team of collectors by providing direction and motivation.
• Conduct regular performance coaching and monitor KPI stats.
• Review accounts to ensure department objectives are met.

Skills

Leadership

Coaching

Communication

Data analytics

Negotiation

Education

Postsecondary Diploma or Degree in Business

Tools

Microsoft Office Suite

Salesforce

Job description

About the Opportunity

• Lead a team of collectors by providing daily direction, motivation and performance coaching
• Conduct regular 1:1’s, monitor KPI performance and implement action plans to improve productivity and cure rates
• Foster a high-performance culture that balances results with customer experience and compliance
• Review past due accounts to ensure department objectives are met
• Provide collections team with guidance, coaching and recommendations to minimize losses
• Provide collections team with direction and approvals, ensuring all collection process steps are followed
• Approve repossessions & vehicle write-off’s
• Accurately process Leased Vehicle Total Loss Reports daily, ensuring policy compliance
• Review inventory management reports monthly to ensure repossessions are moved to auction, sold & closed in a timely manner
• Review Collection Team’s calls for quality assurance
• Review Collections Dashboard stats daily. Collaborate with Collections team to analyze results and review expectations
• Work with Retail Credit team to investigate potential fraudulent activities
• Work with bailiff’s, skip tracers daily to discuss customer/vehicle location
• Work with internal & external Legal Counsel to discuss legal files
• Collaborate with the Re-Marketing Department and Auctions regarding vehicle pick-up, sales & resolve any discrepancies as required
• Assist the Customer Account Associates with unresolved or disputed insurance total loss claims as required
• Handle all customer escalations relating to delinquency and repossession disputes

About You

• Postsecondary Diploma or Degree (business or related discipline preferred)
• 5+ years relevant work experience in Collections
• Supervisory experience with the ability to lead, coach, motivate and develop team
• Excellent communication, negotiation and conflict resolution skills
• Proficient in data analytics with the ability to identify insights and recommend improvements
• Self-starter, independent and results‑driven
• Innovative and proactive mindset and approach
• Proficient in Microsoft Office Suite and customer service management software (ex. Salesforce)
• Bilingual (English/French) preferred

Salary Range

$75,000 - $90,000 /year

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #463347.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.