CLK 15R - Senior Customer Service Representative - Closing date extended

British Columbia Public Service Careers; Vernon; On-site; CAD 63,000 - 71,000; Full time

Job summary

BC Public Service in Vernon, BC is hiring a Senior Customer Service Representative to provide in-person counter and telephone support across programs. You will be the frontline contact reflecting Service BC's mission and values.

The role requires grade 12, clerical training, supervisory experience, and proven ability to handle high-volume, fast-paced environments with inclusive service and de-escalation skills. This is a regular full-time, on-site position with an October closing date.

Qualifications

• Grade 12 graduation or equivalent (e.g.: BCAGD, GED).
• Clerical/administrative education and/or training.
• Experience supervising, leading teams, projects, and/or the delivery of a program.
• Experience delivering service excellence in a high volume, fast paced, rapidly changing environment.
• Experience providing inclusive customer service to a diverse clientele.
• Experience with conflict management/resolution and de-escalating situations.
• Experience in word processing/data entry and using MS Office and digital tools.

Responsibilities

• Provide in-person counter and telephone services to citizens.
• Deliver service across a broad range of programs.
• Uphold the mission and values in all interactions.

Skills

Customer service

Leadership

Conflict management

Communication

MS Office

Education

Grade 12 graduation

Clerical/administrative education

Tools

MS Office

Digital tools for information search

Job description

CLK 15R - Senior Customer Service Representative - Closing date extended - (125792)

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Posting Title

Position Classification

Union

GEU

Work Options

On-Site

Location

Vernon, BC V1T 9V2 CA (Primary)

Salary Range

$62,609.62 to $70,814.71 annually

Close Date

10/6/2026

Job Type

Regular Full Time

Temporary End Date

Ministry/Organization

BC Public Service -> Citizens' Services

Ministry Branch / Division

Service BC/In-person Services

Job Summary

The Team The team at Service BC is dedicated to delivering accessible, responsive, and people-centered services that make it easier for British Columbians and businesses to connect with government. Working across a diverse network of offices and partners, the team values collaboration, inclusion, and respect, and is committed to creating a welcoming environment where different perspectives are valued. Guided by a “Service with Heart” approach, the team strives to ensure services areequitable, inclusive, and meet the needs of all communities across the province.

The Role The role of a Senior Customer Service Representative (SCSR) is to providean excellentservice experience to citizens and businesses across a broad range of programs. A SCSR is thefrontlinecontact in the delivery of these services and will provide in-person counter service and telephone services to citizens. SCSR’s are expected to be knowledgeable; citizen service oriented, andexhibita high degree of tact, diplomacy, and discretion. All contacts and service delivery assignments are expected to reflect the spirit of the mission and values statement of Service BC.

Qualifications: Education and Experience Requirements

• Grade 12 graduation or equivalent (e.g.: B.C. Adult Graduation Diploma [BCAGD], General Educational Development Certificate [GED], etc.).
• Clerical/administrative education and/or training.
• Experience supervising, leading teams, projects, and/or the delivery of a program.
• Experience delivering service excellence in a high volume, fast paced, rapidly changing environment through in-person, virtual technologies and telephone interactions.
• Experience providing inclusive customer service to a diverse clientele.
• Experience with conflict management/resolution and de-escalating emotionally charged situations.
• Experience in word processing/data entry and using computer applications such as MS Office and digital tools for information search and record management.

Preference may be given to applicants with one (1) or more of the following:

• Additional years of experience in any of the above requirements and/or preferences.
• Supervisory experience in a unionized environment.
• Clerical and/or administrative office experience in a public service sector environment (e.g.: municipal, provincial, federal).
• Experience providing services to clients experiencing poverty, substance use, and/or mental health concerns.
• Experience handling financial transactions from the general public (e.g.: payment processing, cash handling).

Posting Amended (Sept 28, 2026): Closing date extended to October 6th. There is one (1) regular full time position available in Vernon. This position has full-time on-site requirements. An eligibility list may be established to fill future permanent vacancies. A Criminal Record Check (CRC) will be required. Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process. The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.