CLK 12R - Customer Service Representative

British Columbia Public Service Careers; Sparwood; On-site; CAD 58,000 - 65,000; Full time

Job summary

BC Public Service in Cranbrook, BC is seeking a Customer Service Representative to assist residents in-person, by phone, and via digital channels. You will handle data entry, review applications, and process payments while delivering government-guided service with clarity and care.

This role requires the ability to work at multiple locations in BC and to pass a Criminal Record Check; we encourage applicants from all backgrounds to apply.

Qualifications

• Grade 12 graduation or equivalent.
• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service in a high-volume, fast-paced environment.
• Experience using digital applications/databases to search for and record information.
• Experience in word processing/data entry and using MS Word, Outlook and Excel.

Responsibilities

• Assist people in-person, by phone, and through digital channels.
• Perform data entry and review applications.
• Process payments following government guidelines.
• Provide solutions that follow policies and service standards.

Skills

Customer service

Data entry

Communication

Education

Grade 12 graduation or equivalent

Tools

MS Word

Outlook

Excel

Job description

CLK 12R - Customer Service Representative - (125786)

Share this job as a link in your status update to LinkedIn.

Posting Title

CLK 12R - Customer Service Representative

Position Classification

Union

GEU

Work Options

On-Site

Location

Cranbrook, BC V1C 7G5 CA
Creston, BC V0B 1G6 CA
Fernie, BC V0B 1M0 CA
Golden, BC V0A 1H0 CA
Invermere, BC V0A 1K0 CA
Multiple Locations, BC CA (Primary)
Sparwood, BC V0B 2G0 CA

Salary Range

$57,699.62 to $65,135.07 annually

Close Date

9/30/2026

Job Type

Regular Full Time

Temporary End Date

Ministry/Organization

BC Public Service -> Citizens' Services

Ministry Branch / Division

Service BC/In-person Services

Job Summary

The Team
You'll be joining the In-Person Services Team as a Customer Service Representative at an established Service Delivery office. This role is part of a dynamic and diverse team that values inclusivity and collaboration. In this public-facing position, you'll work closely with a variety of colleagues who provide exceptional service to the community. We are committed to fostering a workplace where everyone feels valued and supported, and we encourage applicants from all backgrounds to apply.
The Role
In this role as a Customer Service Representative, you'll be responsible for helping people in-person, by phone, and through digital channels. You'll handle tasks like data entry, reviewing applications, processing payments, and offering solutions that follow government guidelines. Your work will have a direct impact on the lives of British Columbians by delivering kind, helpful, and inclusive service that truly makes a difference. We are committed to providing "Service with Heart" to everyone we serve.
Qualifications:
Education and Experience Requirements

• Grade 12 graduation or equivalent (such as, B.C. Adult Graduation Diploma [BCAGD], GeneralEducational Development Certificate [GED], etc.).
• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service excellence in a high volume, fast paced, rapidly changingenvironment, through in-person, virtual technologies and telephone interactions.
• Experience using digital applications/databases to search for and record information.
• Experience in word processing/data entry and using computer applications such as MS Word,Outlook and Excel.

Preference may be given to applicants with one (1) or more of the following:

• Experience with conflict resolution and de-escalating emotionally charged situations.
• Experience providing services to clients experiencing poverty, substance use, and/or mental health concerns.
• Experience maintaining administrative files and record keeping.
• Experience delivering service in a regulated and/or legislated public service sector environment(such as, municipal, provincial, federal), while following processes and procedures.
• Customer service training and/or certification.
• Experience handling financial transactions from the general public (such as, payment processing,cash handling).
• Additional years of experience in any of the above requirements and/or preferences.

Willingness Statements:

• Willingness to travel occasionally to provide relief coverage to other work sites (Service BCCentres, exam locations, etc.).

About this Position: There are currently two (2) vacancies available in Fernie/Sparwood office.
These positions require full-time, in-person work at the physical location listed above (Fernie/Sparwood office).
An eligibility list may be established to fill future permanent vacancies in all locations listed above (Cranbrook, Creston, Invermere, Golden, Fernie and Sparwood).
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.
The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.
Join the BC Public Service, a Canada’s Top 100 Employers award winner that offers diverse career opportunities in more than 200 occupations across 280 communities throughout British Columbia. You'll enjoy competitive benefits, a healthy work-life balance, and meaningful work that supports your professional growth. Build your career in beautiful British Columbia.