Clinical Specialist - Vascular

Medtronic; Vancouver; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A global healthcare technology company is seeking a Vascular Clinical Specialist to provide technical support for vascular products and procedures. This role involves on-site education, collaboration with sales teams, and building strong relationships with healthcare professionals. The ideal candidate will possess a Bachelor's degree and relevant experience in the healthcare field. Competitive salary and flexible benefits are offered. Available in Metro Vancouver, this position requires significant travel.

Benefits

Flexible Benefits Package

Competitive Salary

Qualifications

• Minimum 2 years of work experience in the healthcare field with a Bachelor's degree.
• Experience in education or training within a healthcare context.
• Valid driver's license with no restrictions is required.

Responsibilities

• Provide technical support for vascular products and procedures.
• Conduct on-site education and consulting for customers.
• Support sales colleagues in achieving business goals.
• Help develop and execute sales plans.
• Collaborate with Clinical Lead and sales teams.

Skills

Outstanding interpersonal skills

Strong verbal and written communication

Ability to develop educational programs

Strategic planning skills

Working knowledge of conflict resolution

Education

Bachelor's degree

Job description

At Medtronic you can begin a life‑long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Vascular Clinical Specialist role will provide detailed technical support for vascular products and procedures to a wide range of clinical base including physicians, nurses and technicians. This individual will support sales representatives with coverage for critical cases, primarily focused on cases with physicians that require technical support on the safe and effective use of our products.

Responsibilities

• Conducts on‑site education and / or consulting.
• Supports field personnel in providing the best possible outcomes and service for Medtronic customers.
• Partners with sales colleagues to develop and execute plans of sales for within one or more business unit(s).
• Participates in conventions, forums, and meetings to increase product awareness.
• Works closely with Clinical Lead, Clinical Management and Regional Sales team to provide customer case and sales support.
• Identifies and facilitates execution on growth opportunities with Sales and Clinical Support Team.
• Serves as a technical resource to support sales of a specific medical product or solution.

Additional Job Responsibilities

• Promotes and establishes education of the company’s products and/or services with one‑on‑one training sessions, in‑service education programs and support of conferences.
• Receive direction from the Regional Sales Manager with collaboration from Account Manager on case and technical support with physicians and staff.
• Support district sales strategy: work with Account Manager(s) and managers to achieve business plans. This may include inventory support, and technical case support.
• Demonstrate flexibility in scheduling to be able to provide technical case support based on the needs of the customer, including short term notice. Support all business activities including but not limited to training, PO collection and inventory management.
• Conduct cycle counts of inventory at customer accounts. Assist with resolving discrepant inventory levels.
• Optimize return on invested inventory across the district. Reposition under‑performing inventory to accounts with revenue growth opportunity.
• Recommend and monitor inventory levels in alignment with customer segmentation and pricing & contract strategies. Coordinate and execute Phase‑In and Phase‑Out activities for product launches.
• Support Area and Regional sales strategy; work with Account Manager(s) and to achieve business plan.
• Responsible for developing, building, and strengthening long‑term relationships with stakeholders including key decision makers, customers and their staff, and administrators that drive business and therapy adoption.
• Responsible for pursuing leads, assessing needs, and providing product services to maximize the benefits derived from Medtronic’s vascular products and/or services to understand and confirm customer needs, effectively engages, and overcomes customer objections.
• Assess customer needs and feedback regarding new products and/or modifications to existing products and communicates to Account Manager(s).

Specialist Career Stream

Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation – while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.

Differentiating Factors

Autonomy: Established and productive individual contributor. Works independently with general supervision on larger, moderately complex projects / assignments.

Organizational Impact: Sets objectives for own job area to meet the objectives of projects and assignments. Contributes to the completion of project milestones. May have some involvement in cross functional assignments.

Innovation and Complexity: Problems and issues faced are general, and may require understanding of broader set of issues or other job areas but typically are not complex. Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area.

Communication and Influence: Communicates primarily and frequently with internal contacts. External interactions are less complex or problem solving in nature. Contacts others to share information, status, needs and issues in order to inform, gain input, and support decision‑making.

Leadership and Talent Management: May provide guidance and assistance to entry level professionals and / or employee in Support Career Stream.

Required Knowledge and Experience

Requires practical knowledge and demonstrated competence within job area typically obtained through advanced education combined with experience.

Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A) and minimum of 2 years of relevant experience, or advanced degree with 0 years of experience.

In the APAC Region Only:

• High School Diploma with a minimum of 6 years relevant experience; or
• Associate Diploma with a minimum of 4 years relevant experience

Required Qualifications

Knowledge / Education

• High School Diploma or GED
• Associate degree, or;
• Bachelor’s degree
• A Bachelor's degree and currently enrolled in a certificate program from a pacing school like ATI or PrepMD.

Job Experience

• Minimum 6 years of work experience in the healthcare or engineering field, with a High School Diploma or GED, or
• Minimum 4 years of work experience in the healthcare or engineering field, with an Associate degree, or;
• Minimum of 2 years of work experience in the healthcare or engineering field, with a bachelor’s degree, or;
• Minimum 3 years of any prior professional experience, with a bachelor’s degree and currently enrolled in a certificate program from a pacing school like ATI or PrepMD.

Desired / Preferred Qualifications

Knowledge / Education

• N/A

Job Experience

• Background in Nursing Education would be beneficial
• Minimum of 5 years of experience in healthcare related Sales and / or Marketing experience
• Strong knowledge of the healthcare system (National, Provincial and / or Regional level)
• Medical device experience

Skills / Competencies

• Ability to develop and present educational programs and / or workshops
• Skill in examining and re‑engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures
• Skill in organizing resources and establishing priorities
• Knowledge of adult education and communication principles and practices
• Outstanding interpersonal, verbal and written communication skills and the ability to communicate and work effectively within a diverse community.
• Desire to help others
• Composed under stress
• Strategic planning skills
• Strong communication skills
• Advanced knowledge and understanding of nursing and / or medical principles, methods, and procedures
• Ability to develop, implement and evaluate clinical education methodologies and assessment instruments
• Ability to organize, prioritize and schedule work assignments
• Working knowledge of conflict resolution and mediation principles and techniques
• Must have a valid driver’s license with no restrictions.
• Bilingualism (Eastern posting only)

Physical Job Requirements

• Travel required for training, customer events, symposia, field activities and case coverage
• On‑call and traveling after hours may be required for case coverage and / or field related activities
• Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS’s are required to work a number of weekend and holidays during the quarter, as determined by local management.
• Minimum travel of 50‑60% of any given work week
• The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co‑workers.

Equal Employment Opportunity (EEO) Statement

Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Our Commitment

We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life‑changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world
• Grow a career reflective of your passion and abilities
• Connect to a dynamic and inclusive culture that welcomes the challenge of life‑long learning