Clinical Services Lead – Training & Patient Experience

Now Optics; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading optical retailer is seeking a Clinical Services Manager in the Metro Vancouver area. This role involves supervising the store team, driving sales, and ensuring outstanding patient care. Candidates should have at least 1 year of retail management experience, strong communication skills, and a passion for mentoring. The ideal applicant can adapt to changing business environments and is familiar with basic office tools. This position offers a chance to make a significant impact in patient experiences.

Qualifications

• At least 1 year of retail management or clinical leadership experience.
• Knowledge of optical or clinical practices preferred.
• Willingness to mentor and train others.

Responsibilities

• Supervise the store team to meet clinical goals.
• Drive sales and ensure outstanding customer service.
• Maintain accurate patient records and ensure HIPAA compliance.

Skills

Retail management experience

Strong communication skills

Ability to work in a fast-paced environment

Passion for customer care

Flexibility to adapt

Education

High school diploma or equivalent

Tools

MS Word

Google Docs

Job description

A leading optical retailer is seeking a Clinical Services Manager in the Metro Vancouver area. This role involves supervising the store team, driving sales, and ensuring outstanding patient care. Candidates should have at least 1 year of retail management experience, strong communication skills, and a passion for mentoring. The ideal applicant can adapt to changing business environments and is familiar with basic office tools. This position offers a chance to make a significant impact in patient experiences.