Clinical Help Desk Pro: 24/7 Support, Growth & Benefits

NTT DATA; Remote; CAD 50,000 - 70,000; Full time

Job summary

A healthcare services company is seeking a service desk representative in Halifax to handle inbound calls related to clinical applications. The role requires at least 4 years of service desk experience and strong technical troubleshooting skills. Candidates must be able to work shifts, including nights and weekends, in a fast-paced environment. This position offers a comprehensive benefits package and opportunities for career growth.

Benefits

Comprehensive benefits package

Career advancement opportunities

Shift flexibility

Qualifications

• Minimum of 4 years of service desk/helpdesk experience or equivalent education.
• Must have at least 1 year of technical troubleshooting experience.
• Ability to remain at designated workspace for 8 to 10-hour shifts.

Responsibilities

• Handle inbound customer calls regarding clinical applications.
• Track and document incidents ensuring timely closure or escalation.
• Drive resolution of incidents on a 24/7 service desk.
• Maintain a quiet, private workspace with high-speed internet.

Skills

Service desk experience

Technical troubleshooting

Proficient typing

English language skills

Education

High school diploma or equivalent

Job description

A healthcare services company is seeking a service desk representative in Halifax to handle inbound calls related to clinical applications. The role requires at least 4 years of service desk experience and strong technical troubleshooting skills. Candidates must be able to work shifts, including nights and weekends, in a fast-paced environment. This position offers a comprehensive benefits package and opportunities for career growth.