Client Support Agent

Placements24; Kimberley; Hybrid; CAD 33,000 - 47,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Health benefits

Career development

Team environment

Job summary

Placements24 seeks a friendly and efficient Client Support Agent to join their Kimberley team. This hybrid role blends on-site collaboration with work-from-home tasks, ideal for service professionals dedicated to client satisfaction.

You will respond to inquiries, provide product information, troubleshoot issues, and maintain accurate CRM records, contributing to a positive client experience and retention. Competitive monthly salary with performance bonuses, comprehensive health benefits, and a

Qualifications

• High school diploma or equivalent; customer service experience preferred.
• Excellent verbal and written communication skills.
• Ability to handle customer complaints calmly.
• Familiarity with CRM software and customer support platforms.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to client inquiries via phone, email, and internal messaging systems.
• Provide clear and accurate information about products and services.
• Troubleshoot and resolve client issues, escalating when necessary to senior staff.
• Process client requests and update records in the CRM system accurately.
• Contribute to a positive client experience through attentive and courteous service.

Skills

Customer service

Communication

CRM software

Attention to detail

Problem solving

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is seeking a friendly and efficient Client Support Agent to join their team in Kimberley . This role is essential for providing exceptional support to their clients, addressing inquiries, and resolving issues to ensure satisfaction and retention. You will act as a crucial link between the company and its customers, representing the brand with professionalism and care. This hybrid position offers the convenience of working from home for specific tasks while maintaining essential on-site collaboration, ideal for dedicated service professionals.

Key Responsibilities

• Respond to client inquiries via phone, email, and internal messaging systems.
• Provide clear and accurate information about products and services.
• Troubleshoot and resolve client issues, escalating when necessary to senior staff.
• Process client requests and update records in the CRM system accurately.
• Contribute to a positive client experience through attentive and courteous service.

Requirements

• High school diploma or equivalent; customer service experience is preferred.
• Excellent verbal and written communication skills.
• Ability to handle customer complaints and difficult situations calmly.
• Familiarity with CRM software and customer support platforms.
• Strong organizational skills and attention to detail.

Benefits

• Competitive monthly salary with potential for performance bonuses.
• Hybrid work model providing flexibility and work-life balance.
• Comprehensive health and wellness benefits package.
• Opportunities for skill development and career advancement.
• A positive and supportive team environment.