Client Support Officer

Placements24; Kimberley; Hybrid; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work

Medical benefits

Retirement benefits

Career growth

Job summary

Placements24 in Kimberley, Canada is seeking a proactive Client Support Officer to deliver high-level client service. You will be the primary contact for clients, resolving issues through effective communication and problem-solving, and maintaining CRM records.

The role emphasizes teamwork, strong communication, and the ability to manage multiple priorities, with a hybrid work arrangement and growth opportunities.

Qualifications

• Experience in client support, account management, or customer service.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving and attention to detail.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to manage multiple priorities and work both in a team and independently.
• Bachelor's degree in a relevant field or equivalent experience is beneficial.

Responsibilities

• Manage and respond to client inquiries across multiple channels.
• Investigate root causes and resolve complex client issues.
• Provide clients with information on services, policies, and procedures.
• Maintain accurate client records and interaction logs in the CRM.
• Liaise with internal departments to ensure prompt problem resolution.
• Identify opportunities to improve the client support process and satisfaction.

Skills

Client support

Account management

Customer service

Communication

Problem-solving

CRM software

Helpdesk systems

Multitasking

Team work

Independent work

Education

Bachelor's degree or equivalent

Tools

CRM software

Helpdesk ticketing systems

Job description

About the Role

Our client is searching for a proactive and experienced Client Support Officer to join their dynamic team in Kimberley . This role is essential for providing high-level support and ensuring client satisfaction through effective problem resolution and communication. You will act as a primary point of contact for clients, addressing their needs and ensuring they receive the best possible service. We are seeking individuals with strong communication abilities, a knack for problem-solving, and a commitment to excellence. Join a collaborative environment where your contributions are valued, working in the vibrant city of Kimberley .

Key Responsibilities

• Manage and respond to client inquiries and support requests across multiple channels.
• Resolve complex client issues by investigating root causes and implementing effective solutions.
• Provide clients with detailed information on services, policies, and procedures.
• Maintain accurate and up-to-date client records and interaction logs in the CRM system.
• Liaise with internal departments to ensure prompt resolution of client concerns.
• Proactively identify opportunities to improve the client support process and client satisfaction.

Requirements

• Proven experience in a client support, account management, or customer service role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving capabilities and attention to detail.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to manage multiple priorities and work effectively within a team and independently.
• A bachelor's degree in a relevant field or equivalent experience is beneficial.

Benefits

• Competitive annual salary with performance bonuses.
• Hybrid work arrangement offering a blend of remote and in-office flexibility.
• Comprehensive medical and retirement benefits.
• Opportunities for professional growth and development.
• A positive and collaborative workplace culture.