Customer Experience Representative

Placements24; Kimberley; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary with incentives

Medical & retirement benefits

Training and growth opportunities

Hybrid work environment

Employee discounts

Job summary

Placements24 is seeking a Customer Experience Representative in Kimberley for a hybrid role focused on delivering outstanding support and building lasting customer loyalty. The position emphasizes empathetic communication and effective problem resolution to ensure a seamless experience.

You will engage customers across phone, email, and chat, resolve inquiries, educate on product features, and document interactions in the CRM to support continuous improvement and satisfaction.

Qualifications

• Experience in customer service or support.
• Excellent communication and active listening skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency with CRM software.

Responsibilities

• Engage with customers via phone, email, and chat to provide support and information.
• Resolve inquiries and complaints promptly to ensure satisfaction.
• Educate customers on product features and available resources.
• Document interactions accurately in the CRM system.
• Identify opportunities to improve the customer journey and provide feedback to management.
• Go above and beyond to ensure a positive customer experience at every touchpoint.

Skills

Customer service

Communication

Active listening

Problem solving

CRM software

Multitasking

Team player

Tools

CRM systems

Job description

About the Role

Our client is seeking a passionate and service-driven Customer Experience Representative to join their team in Kimberley. This role is central to creating positive and memorable interactions for every customer, ensuring their needs are understood and met with excellence. You will be instrumental in building customer loyalty through outstanding support and problem resolution. Working in a dynamic, hybrid environment, you will collaborate with a dedicated team to uphold the company's commitment to unparalleled customer satisfaction. Your empathetic approach and communication skills are key to success in this vital role.

Key Responsibilities

• Engage with customers across various channels (phone, email, chat) to provide support and information.
• Resolve customer inquiries, issues, and complaints promptly and efficiently, ensuring customer satisfaction.
• Educate customers on product features, services, and available resources.
• Document customer interactions accurately and comprehensively in the CRM system.
• Identify opportunities to improve the customer journey and provide feedback to management.
• Go above and beyond to ensure a positive and seamless customer experience at every touchpoint.

Requirements

• Proven experience in customer service, support, or a related field.
• Exceptional communication, interpersonal, and active listening skills.
• Strong problem-solving abilities and a knack for de-escalating challenging situations.
• Proficiency with customer service software and CRM systems.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced setting.
• A genuine desire to help customers and contribute to a positive team dynamic.

Benefits

• Competitive monthly salary and potential performance incentives.
• Comprehensive medical and retirement benefits package.
• Opportunities for training and professional growth within the customer experience field.
• A supportive and collaborative hybrid work environment in Kimberley.
• Employee discounts on company products and services.