Customer Relations Specialist

Placements24; Kimberley; On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

In-office role

Medical aid

Retirement savings plan

Paid annual leave

Professional development and training

Job summary

Placements24 is seeking a personable Customer Relations Specialist in Kimberley, Canada to build strong relationships with customers and ensure excellent service. You will handle inquiries, manage feedback, and address issues to boost loyalty.

You will maintain CRM records, collaborate with sales and service teams, and contribute to a stable, supportive work environment with opportunities for professional development.

Qualifications

• Experience in customer relations, customer service, or account management.
• Excellent communication and interpersonal skills.
• Strong problem-solving and customer-centric mindset.
• Proficiency with CRM software and office tools.

Responsibilities

• Serve as the primary contact for customer inquiries with timely resolutions.
• Manage feedback and complaints, escalating when needed.
• Develop strategies to enhance customer satisfaction and retention.
• Maintain accurate customer records in the CRM.
• Proactively inform customers about updates, services, or policy changes.
• Collaborate with sales and service teams for a unified approach.

Skills

Interpersonal communication

Customer service

CRM proficiency

Problem solving

Education

High school diploma or equivalent

Tools

CRM software

Office productivity tools

Job description

Our client is seeking a personable and professional Customer Relations Specialist to join their dedicated team in Kimberley. This role is focused on building and maintaining strong relationships with our customer base, ensuring they receive excellent service and support. You will handle inquiries, manage feedback, and proactively address any issues to foster customer loyalty and satisfaction. This is an excellent opportunity for someone passionate about customer advocacy and eager to make a tangible difference in customer experience within a stable and supportive work environment.

Key Responsibilities

• Serve as a primary point of contact for customer inquiries and provide timely resolutions.
• Manage customer feedback and complaints, escalating issues as necessary.
• Develop and implement strategies to enhance customer satisfaction and retention.
• Maintain accurate customer records and interaction logs in the CRM system.
• Proactively communicate with customers regarding updates, new services, or policy changes.
• Collaborate with sales and service teams to ensure a unified customer approach.

Requirements

• Previous experience in a customer relations , customer service, or account management role.
• Exceptional interpersonal and communication skills, with a friendly and empathetic approach.
• Strong problem-solving capabilities and a customer-centric mindset.
• Proficiency in using CRM software and standard office productivity tools.
• Ability to handle challenging customer interactions with professionalism and grace.
• High school diploma or equivalent; further qualifications are an advantage.

Benefits

• Competitive starting salary and performance incentives.
• In-office role with a structured and predictable work schedule.
• Comprehensive medical aid and retirement savings plan.
• Paid annual leave and public holidays.
• Opportunities for professional development and customer service training.