Customer Service Advisor

Placements24; Kimberley; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Professional development

Paid time off

Job summary

Placements24 in Kimberley is seeking a professional Customer Service Advisor to join our local team. You will be the primary point of contact for clients, handling inquiries, processing orders, and resolving issues with a commitment to exceptional service within the Kimberley community.

Key requirements include strong communication, CRM proficiency, and a friendly, patient demeanor. The role offers career development opportunities, a supportive work environment, health benefits, paid time off,

Qualifications

• Previous experience in a customer service or client advisory role is required.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency in using CRM software and standard office applications.
• Strong organizational skills and the ability to manage multiple tasks effectively.
• A patient and empathetic approach to problem-solving.
• High school diploma or equivalent; further qualifications are advantageous.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate information and solutions.
• Assist customers with account management, product information, and service requests.
• Process orders, returns, and exchanges according to company policies.
• Document customer interactions and resolutions meticulously in the CRM system.
• Escalate complex issues to appropriate departments or supervisors for timely resolution.
• Maintain a high level of product knowledge to effectively assist customers.

Skills

CRM proficiency

Communication skills

Organizational skills

Customer service mindset

Education

High school diploma

Tools

CRM software

Office applications

Job description

About the Role

Our client is seeking a professional and customer-oriented Customer Service Advisor to join their team in Kimberley . This role is essential for providing first-class support and assistance to our clients, ensuring their needs are met with efficiency and care. You will be the primary point of contact, handling inquiries and resolving issues with a commitment to exceptional service standards. This position is ideal for an individual who thrives in a client-facing role and is dedicated to building positive relationships within the local Kimberley community, contributing to a reputable organization.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate information and solutions.
• Assist customers with account management, product information, and service requests.
• Process orders, returns, and exchanges according to company policies.
• Document customer interactions and resolutions meticulously in the CRM system .
• Escalate complex issues to appropriate departments or supervisors for timely resolution.
• Maintain a high level of product knowledge to effectively assist customers.

Requirements

• Previous experience in a customer service or client advisory role is required.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency in using CRM software and standard office applications.
• Strong organizational skills and the ability to manage multiple tasks effectively.
• A patient and empathetic approach to problem-solving.
• High school diploma or equivalent; further qualifications are advantageous.

Benefits

• Competitive annual salary and potential for performance-based incentives.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and training.
• A stable and supportive work environment within a respected organization.
• Paid time off and company holidays.