Customer Care Specialist

Placements24; Kimberley; Hybrid; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid training

Professional development

Hybrid work schedule

Supportive team

Job summary

Placements24 in Kimberley is seeking a Customer Care Specialist to deliver outstanding support to customers in person, over the phone, and by email. You will resolve inquiries and assist with transactions, while maintaining detailed service records and collaborating with other departments to ensure smooth delivery of care.

The role offers a hybrid work schedule, competitive pay, health insurance, and opportunities for ongoing professional development to enhance your customer service skills.

Qualifications

• Previous experience in a customer care or service-oriented role.
• Strong communication and active listening skills.
• Ability to empathize with customers and handle challenging situations calmly.
• Proficiency with CRM systems and basic office software.
• Excellent problem-solving skills and attention to detail.

Responsibilities

• Address customer inquiries via phone, email, and in-person interactions.
• Provide information about products, services, and company policies.
• Resolve customer complaints and concerns in a professional and timely manner.
• Process customer transactions, returns, and exchanges accurately.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to ensure seamless customer service delivery.

Skills

Customer service

Active listening

Communication

CRM proficiency

Problem solving

Tools

CRM systems

MS Office

Job description

About the Role

Our client is searching for an attentive and service-oriented Customer Care Specialist to join their team in Kimberley. This role is dedicated to providing outstanding support and assistance to customers, ensuring their inquiries are handled efficiently and effectively. You will be instrumental in fostering positive customer relationships and resolving issues with a high degree of satisfaction. Join a customer-focused organization in the Northern Cape and play a key part in delivering exceptional service.

Key Responsibilities

• Address customer inquiries via phone, email, and in-person interactions.
• Provide information about products, services, and company policies.
• Resolve customer complaints and concerns in a professional and timely manner.
• Process customer transactions, returns, and exchanges accurately.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to ensure seamless customer service delivery.

Requirements

• Previous experience in a customer care or service-oriented role.
• Strong communication and active listening skills.
• Ability to empathize with customers and handle challenging situations calmly.
• Proficiency with CRM systems and basic office software.
• Excellent problem-solving skills and attention to detail.

Benefits

• Competitive salary and potential for performance incentives.
• Health insurance and retirement planning assistance.
• Paid training and ongoing professional development.
• Hybrid work schedule for better work-life balance.
• Supportive team environment in Kimberley.