Customer Service Specialist - Kimberley

Placements24; Kimberley; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits

Career advancement

Collaborative culture

Kimberley location

Job summary

Placements24 in Kimberley is seeking a Customer Service Specialist to be the frontline contact for customers. You will handle inquiries, provide product and policy information, process orders, and maintain accurate records in our CRM.

Collaborating with a supportive team, you will resolve issues promptly, uphold service standards, and contribute to a positive brand reputation. A high school diploma and strong communication are required.

Qualifications

• Experience in customer service roles is essential.
• Excellent communication and interpersonal skills are required.
• Proficiency with CRM software and standard office tools is expected.

Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person.
• Provide information on products, services, and company policies.
• Resolve customer issues and complaints promptly and courteously.
• Process orders, applications, and service requests accurately.
• Maintain customer records and update account information as needed.
• Escalate complex issues to supervisors or relevant departments.

Skills

Customer service experience

Communication skills

CRM software

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Office applications

Job description

About the Role

Our client is seeking a dedicated Customer Service Specialist to join their team in Kimberley . You will be the primary point of contact for customers, providing exceptional service, resolving inquiries, and ensuring customer satisfaction. This role requires a strong commitment to customer care and excellent communication skills. You will work within a supportive office environment, collaborating with colleagues to meet team goals and uphold company standards. This is an excellent opportunity for an individual passionate about customer advocacy and contributing to a positive brand reputation within Kimberley .

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person.
• Provide detailed information on products, services, and company policies.
• Resolve customer issues and complaints efficiently and courteously.
• Process orders, applications, and service requests accurately.
• Maintain customer records and update account information as needed.
• Escalate complex issues to supervisors or relevant departments.

Requirements

• Previous experience in a customer service role is essential.
• Excellent communication, listening, and interpersonal skills.
• Proficiency in using CRM software and office applications.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively within a team in an office setting.
• High school diploma or equivalent required.

Benefits

• Competitive salary and performance incentives.
• Comprehensive medical aid benefits.
• Opportunities for career advancement.
• A positive and collaborative office culture.
• Located in Kimberley .