Customer Support Agent

Placements24; Kimberley; Hybrid; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Hybrid work model

Health benefits

Career growth

Supportive team culture

Job summary

Placements24 in Kimberley, Canada is seeking a Customer Support Agent to deliver outstanding service to customers. The role blends in-office collaboration with remote work to provide a balanced, productive environment.

You will handle inbound inquiries, document interactions in the CRM system, troubleshoot issues, and escalate complex cases when needed. An emphasis on empathy, effective communication, and timely resolutions is essential for success.

Qualifications

• Experience in a customer support or call center environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with a patient, empathetic approach.
• Familiarity with customer service software and ticketing systems.
• Ability to multitask and manage time effectively in a dynamic environment.
• High school diploma or equivalent; additional customer service training is a plus.

Responsibilities

• Handle inbound customer calls, emails, and chat inquiries with professionalism and efficiency.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, complaints, and concerns promptly.
• Document all customer interactions and resolutions in the CRM system.
• Identify opportunities to upsell or cross-sell relevant products and services when appropriate.
• Escalate complex issues to senior agents or management as needed.

Skills

Customer support experience

Communication skills

Problem solving

Time management

CRM software

Education

High school diploma

Customer service training

Tools

Ticketing systems

CRM software

Job description

About the Role

Our client is searching for an energetic and customer-focused Customer Support Agent to join their team in Kimberley . This role is pivotal in delivering outstanding service and support to customers, addressing their inquiries and resolving issues effectively. You will be a key representative of the company's commitment to customer satisfaction, working within a collaborative team that values service excellence. This hybrid role combines the benefits of in-office teamwork with the flexibility of remote work, promoting a balanced and productive work environment.

Key Responsibilities

• Handle inbound customer calls, emails, and chat inquiries with professionalism and efficiency.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, complaints, and concerns promptly.
• Document all customer interactions and resolutions in the CRM system .
• Identify opportunities to upsell or cross-sell relevant products and services when appropriate.
• Escalate complex issues to senior agents or management as needed.

Requirements

• Previous experience in a customer support or call center environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a patient, empathetic approach.
• Familiarity with customer service software and ticketing systems.
• Ability to multitask and manage time effectively in a dynamic environment.
• High school diploma or equivalent; additional customer service training is a plus.

Benefits

• Competitive annual salary.
• Hybrid work model offering flexibility.
• Comprehensive health and dental benefits.
• Opportunities for career growth and skill development.
• A positive and supportive team culture.