Customer Support Officer

Placements24; Kimberley; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Paid vacation and sick leave

Training and career advancement

Supportive team in Kimberley

Job summary

Placements24 is seeking a diligent Customer Support Officer to join its Kimberley team. This role delivers prompt, accurate, and satisfactory support for products and services, handling inquiries and resolving issues to enhance the customer experience.

You'll maintain records in the CRM, respond across phone, email and in-person channels, and escalate complex problems as needed. The ideal candidate has strong communication, attention to detail, and a genuine commitment to service excellence in a

Qualifications

• Proven experience in a customer support or related client-facing role.
• Excellent verbal and written communication skills.
• Proficiency in using CRM software and standard office applications.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions.
• Provide detailed information about products, services, and company policies.
• Investigate and resolve customer complaints and issues efficiently and courteously.
• Process customer requests, such as order modifications, returns, or account updates.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Escalate complex customer issues to appropriate departments for resolution.

Skills

Customer service

Communication

CRM software

Problem solving

Multitasking

Attention to detail

Job description

About the Role

Our client is seeking a diligent and customer-focused Customer Support Officer to join their team in Kimberley . This role is essential for ensuring clients receive prompt, accurate, and satisfactory support for our range of products and services. You will be responsible for handling inquiries, resolving issues, and providing information that enhances the overall customer experience. The ideal candidate possesses excellent communication skills, a keen eye for detail, and a passion for service excellence, working within a professional office environment that values teamwork and client satisfaction, contributing to the company's reputation for outstanding service delivery.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions.
• Provide detailed information about products, services, and company policies.
• Investigate and resolve customer complaints and issues efficiently and courteously.
• Process customer requests, such as order modifications, returns, or account updates.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Escalate complex customer issues to appropriate departments for resolution.

Requirements

• Proven experience in a customer support or related client-facing role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using CRM software and standard office applications.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A commitment to providing high-quality service, based in Kimberley .

Benefits

• Competitive salary and potential for performance-based bonuses.
• Comprehensive health and wellness benefits.
• Generous paid vacation and sick leave.
• Opportunities for training and career advancement within the customer service sector.
• A supportive team environment with a focus on professional growth in Kimberley .