Customer Service Advisor - Kimberley

Placements24; Kimberley; Hybrid; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Hybrid work arrangement providing flex

Competitive salary with incentives

Health and wellness benefits

Training and career advancement

Team-oriented work culture

Job summary

Placements24 in Kimberley is seeking a customer-focused Customer Service Advisor to join our team in a hybrid role. You will handle inquiries via phone, email, and live chat, and ensure accurate information, order placement, and account management.

The position emphasizes collaboration with other departments, detailed record-keeping, and delivering excellent service with strong communication. The role offers hybrid work flexibility and opportunities for career advancement.

Qualifications

• Previous experience in a customer service or advisory role.
• Excellent verbal and written communication skills.
• Proficiency in using CRM systems and customer support platforms.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to adapt to a hybrid work environment, blending remote and office duties.
• High school diploma or equivalent required.

Responsibilities

• Handle inbound customer inquiries via phone, email, and live chat.
• Provide accurate and comprehensive information regarding products and services.
• Assist customers with troubleshooting, order placement, and account management.
• Resolve customer complaints and issues efficiently and professionally.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with other departments to ensure a seamless customer journey.

Skills

Customer service experience

Excellent communication

Problem-solving

Customer-focused mindset

Adaptability

Education

High school diploma or equivalent

Tools

CRM systems

Customer support platforms

Job description

About the Role

Our client is seeking a customer-centric Customer Service Advisor to join their team in Kimberley . This hybrid role offers the chance to engage with customers, resolve inquiries, and enhance their overall experience with our services. You will be a vital link between the company and its clients, ensuring satisfaction and fostering strong relationships. This position requires strong communication skills and the ability to balance remote work flexibility with in-office collaboration.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and live chat.
• Provide accurate and comprehensive information regarding products and services.
• Assist customers with troubleshooting, order placement, and account management.
• Resolve customer complaints and issues efficiently and professionally.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with other departments to ensure a seamless customer journey.

Requirements

• Previous experience in a customer service or advisory role.
• Excellent verbal and written communication skills.
• Proficiency in using CRM systems and customer support platforms.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to adapt to a hybrid work environment , blending remote and office duties.
• High school diploma or equivalent required.

Benefits

• Competitive salary with performance incentives.
• Hybrid work arrangement providing flexibility.
• Comprehensive health and wellness benefits.
• Opportunities for training and career advancement.
• A supportive and team-oriented work culture.