Client Success Team Lead – Remote-First & Growth

SpryPoint; Remote; CAD 70,000 - 90,000; Full time

Job summary

A rapidly growing software company in Canada seeks a Client Success Team Lead to manage support analysts and ensure exceptional client service. This role involves defining team goals, conducting performance reviews, and troubleshooting complex issues. The ideal candidate has 3-5 years in the utility software industry and experience managing teams. The position offers a remote-first environment with competitive benefits like health insurance and a development fund.

Benefits

Health, dental, vision, and life insurance

Generous PTO and unlimited sick days

$2,500 annual development fund

Qualifications

• 3-5 years of experience in the utility software industry.
• 3-5 years of team management experience.
• Experience with CRM software.

Responsibilities

• Manage a team of support analysts to meet client expectations.
• Conduct regular performance reviews for team members.
• Liaise with cross-functional teams for issue resolution.

Skills

Customer relationship management

Team leadership

Troubleshooting

Technical support

Tools

FreshDesk

Jira

Zendesk

Job description

A rapidly growing software company in Canada seeks a Client Success Team Lead to manage support analysts and ensure exceptional client service. This role involves defining team goals, conducting performance reviews, and troubleshooting complex issues. The ideal candidate has 3-5 years in the utility software industry and experience managing teams. The position offers a remote-first environment with competitive benefits like health insurance and a development fund.