Client Success & Implementations Manager (Hybrid)

ROSS; Canada; On-site; CAD 117,000; Full time

Job summary

An established industry player is seeking a Client Services Manager to enhance client satisfaction and ensure effective implementation of their advanced Occupational Health & Safety software. This role involves acting as a liaison between clients and the company, defining user requirements, and providing training. The ideal candidate will have a strong educational background in Health Care, Business Administration, or Computer Science, along with experience in Occupational Health and Safety. The position offers an exciting opportunity to work with a diverse range of clients, including Fortune 500 companies, while traveling approximately 50% of the time. If you are self-directed and possess excellent interpersonal skills, this role could be your next career move.

Qualifications

• University degree in Health Care, Business Administration, or Computer Science.
• Experience in Occupational Health and Safety is a plus.

Responsibilities

• Act as the primary liaison between clients and Medgate.
• Define client user requirements and validate software changes.
• Conduct training sessions for end-users.

Skills

Project Management

Client Liaison

Occupational Health & Safety Knowledge

Training Development

Negotiation Skills

Time Management

Interpersonal Skills

Education

University Degree in Health Care

University Degree in Business Administration

University Degree in Computer Science

Job description

An established industry player is seeking a Client Services Manager to enhance client satisfaction and ensure effective implementation of their advanced Occupational Health & Safety software. This role involves acting as a liaison between clients and the company, defining user requirements, and providing training. The ideal candidate will have a strong educational background in Health Care, Business Administration, or Computer Science, along with experience in Occupational Health and Safety. The position offers an exciting opportunity to work with a diverse range of clients, including Fortune 500 companies, while traveling approximately 50% of the time. If you are self-directed and possess excellent interpersonal skills, this role could be your next career move.