Client Success Coordinator

HighlightTA; Toronto; Remote; CAD 60,000 - 80,000; Full time

Job summary

A technology services provider is seeking a Client Success Coordinator in Toronto, Ontario. In this remote role, you will serve as the main contact for clients, ensuring seamless communication and proactive issue resolution. The ideal candidate has 2–4 years in client-facing positions and is detail-oriented with strong organizational skills. This opportunity offers a chance for professional growth within a collaborative team environment.

Benefits

Opportunity for growth

Collaborative team environment

Flexible working hours

Qualifications

• 2–4 years of experience in client-facing roles, ideally in account or project coordination.
• Strong organizational and multitasking abilities required.
• Detail-oriented with excellent communication skills.

Responsibilities

• Act as the primary point of contact for day-to-day client communication.
• Deliver clear updates on projects and service status.
• Perform QA reviews of deliverables before client handoff.

Skills

Client communication

Multitasking

Organizational skills

Problem-solving

Attention to detail

Job description

Overview

We’re supporting a growing technology services provider in the search for a Client Success Coordinator to act as the central point of contact across different portfolios, ensuring seamless communication, proactive issue resolution, and strategic client support.

Responsibilities

• Act as the primary point of contact for day-to-day client communication.
• Deliver clear, timely updates on projects and service status.
• Schedule on-site meetings and ensure technicians are prepared with the right equipment.
• Perform QA reviews of deliverables before client handoff.
• Assist developers in managing workloads and approving hours on tasks.
• Ensure all contracts, SOWs, and paperwork are complete and current.
• Coordinate with finance on billing issues and documentation.
• Uncover client pain points and identify opportunities for additional support or services.
• Own the client success process—anticipating needs, solving problems, and ensuring nothing falls through the cracks.

What You Bring

• 2–4 years of experience in client-facing roles (e.g., account coordination, project coordination, client success).
• Strong organizational and multitasking abilities.
• Comfortable working with both technical teams and non-technical clients.
• Detail-oriented, proactive, and an excellent communicator.
• A business-minded approach to uncovering needs and opportunities.
• Able to operate independently and make intelligent decisions without constant supervision.
• Availability to work standard EST business hours.

Schedule & Work Environment

Full-time, Monday to Friday. Remote within Canada (preference for EST working hours).

What’s Offered

Opportunity to grow in a hybrid client + project coordination role. Collaborative, entrepreneurial team environment.

About HighlightTA

This confidential opportunity is presented by HighlightTA, your on-demand talent team. We make hiring easy with flexible, on-demand talent solutions. We partner with startups and scale-ups to embed talent partners, lead recruitment projects, and manage full talent functions. Our data-driven approach ensures fast hiring and access to top-tier talent, while flexible terms help you save time and reduce costs.

Connect with us and learn more: HighlightTA on LinkedIn