Client Solutions Analyst 2

Behavox; Montreal; On-site; CAD 80,000 - 100,000; Full time

Job summary

A data solutions company in Montreal is seeking a Client Solutions Analyst. This role involves providing customer training and platform support, analyzing risk alerts, and contributing to risk policies. Ideal candidates will have over 3 years of experience in a relevant field and strong problem-solving and communication skills. Competitive compensation and a flexible work schedule are provided.

Benefits

Competitive salary

Health coverage for employee and family

Generous time-off policy

Flexible work schedule

Qualifications

• 3+ years of experience in a relevant field.
• Understanding of Financial Services business operations.
• Genuine interest in Behavox's mission and technologies.

Responsibilities

• Provide training and support to customers on the platform.
• Differentiate between true and false positive alerts.
• Write risk analysis and functional reports.

Skills

Problem-solving skills

Business acumen

Analytical thinking

Communication skills

Job description

Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.

From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.

Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.

We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.

About the Role

Behavox has successfully built a managed services function to support our customers. Managed Services is made up of 2 distinct offerings so far: 1) Training and Certification on the platform and 2) Behavox owning platform configuration and work.

As a Client Solutions Analyst on the Managed Services Team, you will be a platform specialist and will be responsible for:

1) Working directly with our customers providing training
2) Supporting our customers with platform‑based questions and concerns
3) Working directly on their platform making improvements and recommendations

What You'll Bring

• A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies
• 3+ years of experience using developed problem‑solving skills to break down complex issues into manageable components
• Business acumen and knowledge evidenced through a clear understanding of Financial Services business operations, processes, risks and objectives
• Skilled in analytical thinking evidenced through the ability to assess both technical and business impacts of technology decisions
• Strong communication skills with written and verbal communication professional capabilities for presentations and documentation

What You'll Do

• Review risk‑based alerts to differentiate between true positives and false positives using appropriate risk analysis methods and tools
• Classify risks into different categories to implement risk policies or scenarios intended to highlight relevant risks worthy of investigation on a surveillance, archiving or security solution, utilizing predefined frameworks
• Write lexicon‑based scenarios to target specific risks targeted by a surveillance, archiving or security solution, employing industry‑standard methods
• Explain typical Target Operating Models to clarify the roles of key stakeholders that might use a surveillance, archiving or security platform (for example, L1, L2, L3, HR, and Legal) including different escalation paths, using process diagrams and communication tools
• Write both functional and technical reports to present risk analysis, alert metrics or test results using data visualization and reporting software

What We Offer

• A truly global mission with a passionate community in locations all over the world
• Huge impact and learning potential as our aspirations require bold innovation
• Highly competitive compensation with 100% bonus pay already integrated
• Benefits includes great health coverage for employee and family
• Generous time‑off policy and flexible work schedule

About Our Process

We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options, so we believe that the process has to be a two‑way assessment – the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment.

During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive into behavioral competencies.

The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers.