Client Services Project Manager

Epiq Systems, Inc; Remote; CAD 100,000 - 125,000; Full time

Job summary

A leading provider of legal services is looking for a Project Manager in Client Services to manage key client relationships through effective project coordination. Candidates should have a strong background in eDiscovery and the ability to handle multiple projects in a fast-paced environment. This role requires excellent communication and leadership skills, focusing on client satisfaction and quality service delivery. The offered salary is between 100,000 to 125,000 CAD annually, with potential for bonuses.

Qualifications

• Minimum 2 years of project management experience in eDiscovery or legal context.
• Strong oral and written communication skills.
• Proven ability to manage multiple projects simultaneously.

Responsibilities

• Serve as primary liaison with key client representatives.
• Drive overall client satisfaction through effective coordination.
• Consistently deliver proactive communication with clients.

Job description

Job Information

• Type: Remote – Work from Home
• Full time
• Locations:
  • CAN‑Calgary‑AB – 717 7th Ave SW, Suite 1630
  • CAN‑Alberta – Remote Office
  • CAN‑Ontario – Remote Office
• Posted on: 3 days ago
• Requisition ID: R0032192

Job Summary

The Project Manager of Client Services will serve as a leader in successfully managing assigned client relationships through effective project management coordination and execution. Successful candidates must have team leadership and professional background in the electronic discovery industry to manage multiple projects and client relationships in a fast‑paced environment.

Essential Job Responsibilities

• Serve as the primary liaison with key client representatives with the goal of owning the service delivery relationship.
• Drive overall client satisfaction through effective coordination and communication of client deliverables.
• Effectively execute project forecasts and work schedules implemented by the Senior Project Manager or Client Services Director.
• Ensure client and project requirements are met with the highest quality and accuracy through verification and routine communication with both the client and internal partners.
• Consistently deliver proactive communication with clients and, when client issues arise, address those issues or expeditiously elevate to the Senior Project Manager or Client Services Director.
• Maintain an up‑to‑date record of the status of all projects being worked on.
• Demonstrate leadership to both the client and internal partners, delivering project objectives professionally and with high quality.
• Instill confidence with the client and serve as a primary public face of Epiq’s high‑quality service delivery offering.

Required Qualifications & Characteristics

• Solid understanding of eDiscovery and the litigation support industry, typically gathered from at least 2 years of experience in project management positions with law firms, corporate legal departments, or eDiscovery service providers.
• Demonstrated success in managing multiple simultaneous projects.
• Strong oral and written communication skills that provide a confident leadership presence.
• Excellent client‑relationship skills, including the ability to proactively manage client expectations, recognize client needs, and adapt company capabilities to meet client requirements consistently.
• Solid understanding of database design and management, data processing activities, and legal document review requirements.
• Demonstrated ability in ensuring effective control of all aspects of a project from initial planning through final production, developing project plans, balancing overall client requirements, building relationships, and reviewing financial and billing information in a timely manner to meet deadlines.

Compensation

The compensation range for this role is 100,000 to 125,000 CAD annually and may be eligible for an annual bonus.

Equal Employment Opportunity Statement

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.