Client Partner (Remote, Toronto)

Blacksmith Agency LLC; Toronto; Remote; CAD 100,000 - 170,000; Full time

Benefits offered by this job

Base plus commission

Commission-based pay

Job summary

Blacksmith Agency is a remote digital agency delivering paid media, SEO, CRO and web services for marketing-led brands. As Client Partner you will own an established book of recurring agency clients, guided by a sales team that wins new clients while you retain and grow them.

You will manage retention, upsells and client relationships, coordinating with strategists and delivery teams to ensure a unified client voice, all while operating within a seven-figure annual quota across retention and

Qualifications

• Agency account management experience in marketing, digital, creative or advertising agencies.
• Proven track record of keeping clients and selling additional work with measurable results.
• Comfort with carrying a quota and negotiating with senior stakeholders.

Responsibilities

• Retain and grow your book of agency clients, ensuring renewals and identifying at-risk accounts.
• Drive upsells and expansion by selling the next project within each client.
• Meet a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present a single clear voice to clients.

Skills

Account management

Relationship management

Sales experience

Clear communication

Job description

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Client Partner you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management
• Full time
• Remote (USA or Canada)

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Client Partner you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Base plus commission, split 50/50.