Client Onboarding Integration Engineer

Stripe; Toronto; Hybrid; CAD 113,000 - 171,000; Full time

Job summary

A leading fintech company in Toronto seeks a Customer Success Engineer to guide users through the implementation of Optimized Checkout Suite and Link. The role involves providing technical consultations and resolving integration challenges. Candidates should have 4 - 6 years of customer-facing experience, excellent coding skills, and an understanding of RESTful APIs. The position offers a competitive salary of CAD 113,600 - 170,500, alongside benefits like equity and wellness stipends. Join a passionate team and make a difference in the financial landscape.

Benefits

Equity

Company bonus

401(k) plan

Medical, dental, and vision benefits

Wellness stipends

Qualifications

• 4 - 6 years in customer-facing roles like customer success engineer or similar.
• Ability to read, write, and understand code in multiple programming languages.
• Experience with RESTful APIs integration.

Responsibilities

• Guide users through the OCS and Link implementations successfully.
• Intervene with stuck users to resolve integration issues promptly.
• Lead technical implementations and validate user integrations using Stripe APIs.

Skills

Customer-facing experience

Code understanding

API integration

Adaptability

Project collaboration

Communication skills

Education

BSc or equivalent in a related field

Job description

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Getting our users live and successful on Stripe is paramount to realizing our mission. We’re building a Launch function to help our users on their journey. The team will be at the forefront of driving growth – analyzing what’s working well that we want to replicate, figuring out where people might be getting stuck, designing automated and targeted journeys for all users, funneling more users to Partners and ProServ, and building out a multi‑faceted team of user‑facing experts, program managers, integration engineers, and launch managers.

What you’ll do

In this role you’ll be responsible for guiding customers to successful Optimized Checkout Suite (OCS) & Link implementations. The OCS and Link teams focus on building best‑in‑class checkout experiences that provide delightful checkout experiences for customers, while driving higher purchase conversion for merchants. As an organization, we work on Checkout, Payment Links, Elements, Payment Methods, and Link – each playing a crucial part in augmenting the economic landscape of the internet.

Working closely with our other Post‑Sales teams (Accelerate, ProServ Consulting, and Alliances and Channels Partners) you’ll proactively engage users and shepherd them through the integration process. This will include providing technical consultations as well as motivating forward progress. We’re seeking candidates with technical and business skills to drive high quality integrations while accelerating the time to go‑live process. You’ll work closely with cross‑functional teams to drive product improvements, solve challenging and complex problems, and improve Stripe’s offerings.

Responsibilities

• Proactively guide and monitor the health of priority users through the implementation phase
• Intervene with stuck users to quickly unblock them, or route more complex requirements to other Implementation paths such as Accelerate, Partner, or ProServ or engaging the necessary Product team
• Lead users through technical implementations of the OCS and Link products, performing a technical consultative role advising on best practices, conducting user integration/checkout reviews, validating user integrations using Stripe APIs, and investigating integration errors
• Work closely with OCS & Link Product & Engineering teams to improve and evolve Stripe products
• Drive continuous improvement of the OCS & Link Launch offering, including owning initiatives like user communication, product enablement, process optimization, and data intelligence
• Closely partner with our sales team to ensure users have the right level of implementation offering attached, including for services from Professional Services or Partner teams
• Measure and report on the progress and completion of user implementations, surfacing user insights and areas with consistent friction

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

• Has 4 - 6 years of customer‑facing experience working as a customer success engineer, integration engineer, solution architect, technical consultant, software engineer or similar role
• Can read, write, and understand code in multiple programming languages
• Has experience integrating Stripe or other RESTful APIs
• Comfort in operating in a highly ambiguous and fast paced environment
• Experience collaborating on multiple projects or initiatives simultaneously
• BSc or equivalent degree in a related field (technology, business administration, project management etc.)
• A great verbal and written communicator, strong presentation skills, comfortable explaining complex technical concepts to both technical and non‑technical audiences

Preferred qualifications

• Strong technical aptitude, with experience in software development
• Superior time management skills to manage multiple external customers simultaneously
• Self‑starter with the ability to assess, troubleshoot and work autonomously to decompose and solve complex problems
• Experience in payments or ecommerce
• Experience working in a Professional Services organization or in a customer success organization

Office‑assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have a 80% in‑office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in‑office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in‑person collaboration and learning from each other, while supporting flexibility when possible.

The annual US base salary range for this role is $113,600 - $170,500. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

At Stripe, we’re looking for people with passion, grit, and integrity. You’re encouraged to apply even if your experience doesn’t precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren’t afraid to challenge assumptions. Join us.