Client Experience Banker

CIBC; Killaloe; On-site; CAD 42,000 - 54,000; Full time

Job summary

CIBC is hiring a Client Service Representative to join the Personal and Business Banking Team in Killaloe, Ontario. The role centers on helping clients with day-to-day banking needs, answering questions, and guiding them to the right specialists.

Ability to work evenings and weekends and travel between nearby banking centres is required. On-site, full-time position in a fast-paced environment, focused on delivering a great client experience and leveraging technology to support clients in

Qualifications

• Put clients first and deliver exceptional service.
• Engage with clients to meet day-to-day banking needs.
• Assist with transactions and connect clients to the right team.

Responsibilities

• Engage clients to manage accounts and products with a focus on experience.
• Troubleshoot and resolve client issues, escalating when needed.
• Demonstrate technology use and guide clients with mobile banking apps.

Skills

Client Issue Resolution

Client Service

Customer Experience

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

CIBC is hiring a Client Service Representative to join the Personal and Business Banking Team in Killaloe, Ontario. The role centers on helping clients with day-to-day banking needs, answering questions, and guiding them to the right specialists.

Ability to work evenings and weekends and travel between nearby banking centres is required. On-site, full-time position in a fast-paced environment, focused on delivering a great client experience and leveraging technology to support clients in