Client Experience Specialist — Banking

CIBC; Smithers; On-site; CAD 42,000 - 50,000; Full time

Job summary

CIBC is seeking a Client Service Representative to join a fast-paced Banking Center in Smithers. You’ll help clients with day-to-day banking needs, answer questions, and proactively connect customers with the right team.

This on-site role requires flexibility for evenings and weekends and possible travel between centres to serve clients. You will be the first line of support, delivering a high-quality client experience while leveraging digital banking tools and collaborating with colleagues to

Qualifications

• Experience helping clients manage accounts and products.
• Strong client-focused communication and problem solving.
• Familiarity with digital banking apps preferred.

Responsibilities

• Assist clients with transactions and day-to-day banking needs.
• Engage clients to connect them with the right team members.
• Deliver a great client experience across multiple centres within travel distance.

Skills

Client engagement

Customer experience

Digital literacy

Interpersonal communication

Standards compliance

Transaction services

Job description

CIBC is seeking a Client Service Representative to join a fast-paced Banking Center in Smithers. You’ll help clients with day-to-day banking needs, answer questions, and proactively connect customers with the right team.

This on-site role requires flexibility for evenings and weekends and possible travel between centres to serve clients. You will be the first line of support, delivering a high-quality client experience while leveraging digital banking tools and collaborating with colleagues to