Client Experience Advisor - Banking Center

CIBC; Thompson; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Benefits program

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers

Job summary

CIBC in Thompson is seeking a Client Service Representative to join our Personal and Business Banking Team. You will work in a fast-paced Banking Center, helping clients with daily transactions and guiding them to the right team for their needs.

You'll be the first line of support, focused on the client experience and proactive problem solving. This on-site role requires flexibility for evenings, weekends, and travel between centres within a reasonable distance.

Qualifications

• Client engagement: Help clients manage their accounts and products, focusing on the client experience.
• Problem solving: Listen, ask questions, and take ownership to resolve client issues.
• Leveraging technology: Introduce clients to mobile banking apps and digital tools.

Responsibilities

• Work in a fast-paced Banking Center to help clients with day-to-day transactions.
• Be the first line of support, answering questions and connecting clients to the right team.
• Be flexible to banking centre hours and travel between centres within a reasonable distance.

Skills

Client engagement

Client Service

Customer Experience

Digital literacy

Empathy

Financial products

Interpersonal communication

Standards compliance

Transaction services

Job description

CIBC in Thompson is seeking a Client Service Representative to join our Personal and Business Banking Team. You will work in a fast-paced Banking Center, helping clients with daily transactions and guiding them to the right team for their needs.

You'll be the first line of support, focused on the client experience and proactive problem solving. This on-site role requires flexibility for evenings, weekends, and travel between centres within a reasonable distance.