Client Experience Banker

CIBC; Thompson; On-site; CAD 27,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Benefits program

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers recognition program

Purpose Day

Job summary

CIBC Thompson is seeking a Client Service Representative to join our Personal and Business Banking team. You’ll help clients with everyday banking needs, answer questions, process transactions, and connect customers with the right specialists.

You may work at multiple banking centres within a reasonable travel distance and hours may include evenings and weekends. We value relationship-building, accountability, and a client-first mindset.

Qualifications

• Client-first mindset with strong interpersonal skills.
• Ability to resolve issues and connect clients to the right teams.
• Comfort using mobile banking apps and digital tools.

Responsibilities

• Engage clients and help manage accounts and products.
• Answer questions, process transactions, and ensure accurate records.
• Refer clients to appropriate banking specialists to meet financial goals.

Skills

Client engagement

Problem solving

Leveraging technology

Client Service

Customer Experience

Digital Literacy

Empathy

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

CIBC Thompson is seeking a Client Service Representative to join our Personal and Business Banking team. You’ll help clients with everyday banking needs, answer questions, process transactions, and connect customers with the right specialists.

You may work at multiple banking centres within a reasonable travel distance and hours may include evenings and weekends. We value relationship-building, accountability, and a client-first mindset.