Client Service Specialist - Banking & Solutions

CIBC; East Gwillimbury; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Benefits program

Vacation offering

Job summary

CIBC's Personal and Business Banking Team is seeking a Client Service Representative to support clients with daily banking needs in a fast-paced, on-site environment. You’ll answer questions, process transactions, and connect clients with appropriate specialists to help them achieve their financial goals.

This role requires flexibility to work banking centre hours, including evenings and weekends, and to travel between centres within a reasonable distance.

Qualifications

• Experience delivering in-branch client service and handling routine transactions.
• Ability to explain financial products and services clearly to clients.

Responsibilities

• Assist clients with day-to-day banking needs and questions.
• Direct clients to the appropriate team members for complex requests.
• Promote and help clients use digital banking tools and apps.

Skills

Client Issue Resolution

Client Service

Customer Experience

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

CIBC's Personal and Business Banking Team is seeking a Client Service Representative to support clients with daily banking needs in a fast-paced, on-site environment. You’ll answer questions, process transactions, and connect clients with appropriate specialists to help them achieve their financial goals.

This role requires flexibility to work banking centre hours, including evenings and weekends, and to travel between centres within a reasonable distance.