Banking Center Client Specialist

CIBC US; Summerland; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Benefits program

Employee share purchase plan

Vacation offering

wellbeing support

MomentMakers

Job summary

CIBC is seeking a Client Service Representative in Summerland to support daily banking needs in a fast-paced environment. You’ll help clients manage accounts and products, connect them with the right teams, and promote digital tools like mobile banking.

You’ll contribute to a high-quality client experience, working collaboratively with colleagues and other banking centers. This on-site role requires flexibility for hours that may include evenings and weekends.

Qualifications

• Client-first mindset focused on delivering value.
• Willingness to learn and grow with the team.
• Ability to work evenings and weekends as needed.

Responsibilities

• Engage with clients to manage accounts and products, focusing on experience.
• Listen, ask questions, and take accountability to resolve client issues.
• Introduce clients to mobile banking apps and enhance digital familiarity.

Skills

Client engagement

Client service

Customer experience

Digital literacy

Empathy

Financial products

Interpersonal communication

Standards compliance

Transaction services

Job description

CIBC is seeking a Client Service Representative in Summerland to support daily banking needs in a fast-paced environment. You’ll help clients manage accounts and products, connect them with the right teams, and promote digital tools like mobile banking.

You’ll contribute to a high-quality client experience, working collaboratively with colleagues and other banking centers. This on-site role requires flexibility for hours that may include evenings and weekends.