Personal Banking Client Specialist

CIBC; Bridgenorth; On-site; CAD 35,000 - 60,000; Full time

Job summary

CIBC is seeking a Client Service Representative to join our Personal and Business Banking Team in Ontario Bridgenorth, working in a fast-paced banking center. You’ll help clients with day-to-day banking needs, answer questions, assist with transactions, and connect clients to the right team members, delivering a great client experience.

You’re flexible to work our banking centre hours, including evenings and weekends, and travel between centres.

Qualifications

• Client engagement and experience focus.
• Ability to assist with transactions and questions promptly.
• Willingness to connect clients to appropriate teams.

Responsibilities

• Help clients manage their accounts and products.
• Answer questions, assist with transactions, and resolve issues.
• Proactively connect clients with the right CIBC team members.

Skills

Client engagement

Customer service

Financial products

Digital literacy

Interpersonal skills

Problem solving

Account management

Empathy

Communication

Job description

CIBC is seeking a Client Service Representative to join our Personal and Business Banking Team in Ontario Bridgenorth, working in a fast-paced banking center. You’ll help clients with day-to-day banking needs, answer questions, assist with transactions, and connect clients to the right team members, delivering a great client experience.

You’re flexible to work our banking centre hours, including evenings and weekends, and travel between centres.