Clerk Athabasca Hotel front desk Jasper AB hotel

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Part time

Job summary

A premier hotel in Jasper is looking for a dedicated Clerk to manage front desk operations. Responsibilities include registering guests, processing reservations, and providing outstanding customer service. The ideal candidate will have a high school diploma and experience in a related field. The hotel offers competitive pay and benefits including health insurance and staff accommodation opportunities.

Benefits

Dental care

Extended health care

Life insurance

Vision care

Free parking available

On-site amenities

Qualifications

• Experience in a front desk role is an asset.
• Ability to work in a fast-paced environment.
• Strong customer service orientation.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Provide information on hotel facilities and services.

Skills

Client focus

Attention to detail

Excellent written communication

Efficient interpersonal skills

Education

Secondary (high) school graduation certificate

Tools

Database software

Word processing software

Multi-line switchboard

Job description

Clerk Athabasca Hotel front desk Jasper AB hotel

Athabasca Hotel, Jasper, AB — $17.50 per hour. Permanent, Part-time, Full-time.

Job details
Pay: $17.50 an hour
Job type: Part-time, Permanent, Full-time
Location: Jasper, AB

Benefits (pulled from the full job description)

• Dental care
• Extended health care
• Life insurance
• Vision care

Job description

Work Term: Permanent

Work Language: English

Hours: 30 hours per week

Education: Secondary (high) school graduation certificate

Experience: Experience an asset

Work setting: Staff accommodation available; Hotel, motel, resort; Rural area; Willing to relocate

Responsibilities

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service
• Computer and technology knowledge (multi-line switchboard, word processing software, database software, computerized bookkeeping system, CRS, spreadsheet, Internet)

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player

Screening questions

• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits
• Financial benefits
• Bonus
• Group insurance benefits
• Life insurance
• Long term benefits
• Maternity and parental benefits
• Other benefits

Other benefits

• Free parking available
• On-site amenities
• On-site housing options
• Parking available

Support for diversity and inclusion

• Supports for persons with disabilities: provides physical accessibility accommodations (ramps, elevators, etc.)
• Supports for newcomers and refugees: information and programs; recognizes foreign credentials
• Supports for youths
• Supports for Veterans
• Supports for Indigenous people
• Supports for mature workers
• Supports for visible minorities

Job opportunities in Jasper National Park

1. Parks Canada Jobs

• Park Wardens - Law enforcement, wildlife protection, and visitor safety.
• Interpretive Guides - Lead educational programs, hikes, and wildlife tours.
• Visitor Services Attendants - Work at visitor centers, providing information.
• Conservation Officers & Ecologists - Protect and manage the park's environment.
• Maintenance Workers - Trail upkeep, infrastructure repairs, and facility maintenance.

2. Hospitality & Tourism Jobs

• Jasper Hotel & Lodge Staff - Front desk, housekeeping, concierges, and management.
• Restaurant & Cafe Workers - Servers, bartenders, cooks, and baristas.
• Tour Guides - Leading sightseeing, historical, or adventure tours.
• Retail & Gift Shop Staff - Working in souvenir shops and outdoor gear stores.

3. Outdoor Adventure & Recreation Jobs

• Rafting & Kayaking Guides - Leading groups on rivers.
• Ski Resort Staff - Ski instructors, lift operators, and patrol.
• Hiking & Backcountry Guides - Leading hiking and backcountry trips.
• Wildlife & Photography Tour Guides - Helping visitors spot wildlife.
• Equipment Rental Staff - Assisting visitors with gear and rentals.

4. Transportation & Support Services

• Jasper Shuttle & Tour Bus Drivers - Driving visitors between attractions.
• Equipment Technicians & Mechanics - Maintaining rental equipment.
• Parking & Traffic Control Staff - Managing visitor areas.

5. Research & Education

• Jasper Wildlife Biologists & Ecologists - Studying and preserving the ecosystem.
• Research Assistants - Assisting in environmental studies.
• Environmental Educators - Teaching conservation programs.

6. Volunteer & Seasonal Jobs

• Jasper Trail Maintenance Volunteers - Assisting in maintaining hiking trails.
• Event Coordinators - Working at events and festivals.
• Student & Internship Programs - Seasonal jobs with Parks Canada and tourism companies.