Claims Manager, Commercial Property

Northbridge Financial; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading Canadian insurance company in Calgary seeks a Claims Manager to lead a talented team of adjusters. In this role, you'll oversee claims operations and drive customer-first initiatives. The ideal candidate will have over 10 years of industry experience and strong leadership skills. Enjoy a hybrid work model and multiple benefits that prioritize employee well-being and career growth.

Benefits

Hybrid work

Financial wellness programs

Flexible health benefits

Career growth opportunities

Community impact initiatives

Qualifications

• 10+ years of experience in the property & casualty insurance industry.
• 3–5 years of leadership experience in claims.
• Strong technical knowledge of claims handling, policy wordings, and insurance contracts.

Responsibilities

• Lead a team of adjusters in day-to-day claims operations.
• Coach and develop staff to ensure efficient claims handling.
• Collaborate with underwriting, actuarial, and accounting departments.

Skills

Leading and motivating teams

Effective communication

Problem-solving with a customer focus

Driving operational efficiency

Education

CIP/FCIP designation

Job description

Overview

As a Claims Manager at Northbridge, you’ll lead a team of talented adjusters, driving operational excellence and delivering exceptional service to our insureds, claimants, and broker partners. You’ll be responsible for managing day-to-day claims operations, coaching and developing staff, and ensuring that claims are handled efficiently, accurately, and in alignment with our customer-first values. You’ll also collaborate cross-functionally with departments like underwriting, actuarial, and accounting to support business goals and continuous improvement.

We want your talent

If you are great at:

• Leading and motivating teams with empathy and clarity
• Communicating effectively with internal and external stakeholders
• Solving problems with a strategic and customer-focused mindset
• Driving operational efficiency and continuous improvement

You have

• 10+ years of experience in the property & casualty insurance industry
• 3–5 years of leadership experience in claims
• CIP/FCIP designation is an asset
• Strong technical knowledge of claims handling, policy wordings, and insurance contracts

We really mean it when we say we put you first. Here are a few ways how

• Hybrid work! You get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.
• Financial wellness. We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• Well-being from day one. Enjoy flexible health benefits, early leave days, wellness programs, and recognition initiatives that celebrate your contributions.
• Career growth. We invest in your development through education assistance for CIP, FCIP, CRM and other courses, internal mobility, leadership training, and mentoring programs.
• Community impact. NBFC cares about the causes you believe in, offering donation matching and team volunteer days to support your efforts.

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.