Claims Adjuster I, Auto

Intact Financial Corporation; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading insurance provider in Calgary is seeking a Claims Adjuster I, Auto. This role requires full-time in-office work for the first six months, focusing on assisting customers through the claims process with empathy and care. Candidates should possess strong problem-solving abilities, excellent communication, and organizational skills. The successful applicant will handle new claims while ensuring a positive customer experience and meeting daily call center metrics. This offers a chance to thrive in a supportive work environment.

Qualifications

• Previous adjusting and/or customer service experience is an asset.
• Self-motivated and resilient to independently overcome various situations.
• Flexibility to pivot as priorities change.

Responsibilities

• Open all new automobile claims and take full statements.
• Document files accurately reflecting conversations and actions taken.
• Communicate effectively with customers and vendors.

Skills

Empathy

Strong problem-solving skills

Excellent listening skills

Organizational skills

Effective communication

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

At Intact Insurance, we believe insurance is not about things, it’s about people. It’s what we believe, and it shapes everything we do. It’s why we strive to provide a second-to-none experience for our customers and create an inspiring workplace for our employees to thrive in and “grow with us”. We have an exciting new opportunity, in claims for a Claims Adjuster 1, Auto.

As a Claims Adjuster I, Auto, you will work with customers who have experienced a loss to their automobile and have had a disruption to their daily routines, such as dropping kids off at school, commuting to school or work, or completing work tasks with commercial vehicles. Demonstrating empathy, care, strong listening skills, and organizational effectiveness, you will guide the customer through the initial steps of taking the statement, opening the new claim, and moving it forward to the applicable adjuster, so we can get them back on track quickly and efficiently.

Please note: This role requires full-time in-office work for the first 6 months to encompass training and initial role performance.

What You’ll Do Here:

• Be a subject matter expert (SME) on our policies, products, services, and initiatives
• You will focus on first call resolution and open all new automobile claims, take full statements, confirm coverages, and move all claims forward expediating the claims process and ensuring second to none customer experiences
• Accurately and clearly document files to reflect conversations and actions taken on claims
• Apply your knowledge, problem solving skills and making on-the-spot decisions to move the claims forward
• Communicate via email, telephone, and text messages with customers, vendors, and teammates.
• Willingness to initiate difficult conversations with empathy and clarity regarding policy, coverage, or operational challenges and support colleagues
• Ensure that daily call centre metrics are met while taking a high volume of inbound calls
• Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner, and other ad hoc duties
• Execute multiple tasks aligning with changing priorities and time-sensitive deadlines

What You Bring to the Table:

• Previous adjusting and/or customer service experience is an asset
• Empathy with customers and a genuine passion for supporting people through the claims process.
• Self-motivated, resourceful, and resilient to independently overcome various situations.
• Strong problem-solving skills and critical thinking abilities.
• Flexibility and ability to quickly pivot as priorities may change with claims volume.
• Superior organizational skills, results-oriented, and agility to navigate an environment where you must think on your feet.
• Effective multi-tasking and efficient prioritization of tasks and time management.
• Excellent listening and communication skills with the ability to foster strong working relationships.
• Comfort with using multiple computer screens and navigating multiple applications concurrently.
• Commitment to continuous learning
• Living the Intact Values (Respect, Integrity, Excellence, Customer Driven, and Generosity) with customers, peers, and vendors is vital.
• Must be flexible to work 35 hours a week during our business hours of operation: Monday to Friday 8:00 AM to 6:00 PM, and Statutory Holidays.
• No Canadian work experience required, however, must be eligible to work in Canada.

Hours of Operation for the Department:

• Monday to Friday and the Occasional Saturday/Statutory Holidays
• 8:00AM-6:00 PM MST
• 8:00 AM-5:00 PM PST

Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.