Claim Management Coordinator - Worker's Compensation

LifeWorks; Toronto; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading health and well-being provider in Toronto seeks a Workers' Compensation Coordinator to support employees through their recovery journey. In this role, you will coordinate information flow, assist Case Managers, and process claims. Candidates must be licensed paralegals with strong interpersonal skills and attention to detail. Join a team committed to enhancing health outcomes and productivity in a supportive environment.

Qualifications

• Must be a paralegal licensed with the Law Society of Ontario in good standing.
• Experience or coursework in health and safety, workers’ compensation, or disability management preferred.
• Strong problem-solving skills in a customer support role.

Responsibilities

• Support Workers’ Compensation Case Managers with administrative tasks.
• Coordinate information flow to Claims Management Coordinators.
• Process invoices in Kofax and Abiliti Case Management Systems.

Skills

Licensed paralegal with the Law Society of Ontario

Strong interpersonal skills

Attention to detail

Customer service skills

Polished communication skills

Education

Post-secondary education in health management or related field

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

As a Workers' Compensation Coordinator at TELUS Health, you'll be an integral part of our Health & Productivity Solutions team, dedicated to supporting employees through their recovery journey. In this role, you'll collaborate closely with Case Managers, leveraging your paralegal expertise to ensure seamless claim management and communication. Your attention to detail and strong interpersonal skills will be crucial as you coordinate information flow, process documentation, and provide compassionate support to team members navigating workers' compensation claims. Join our specialized team committed to enhancing health outcomes and productivity while upholding TELUS Health's commitment to putting our team members first.

Responsibilities:

• Support Workers’ Compensation Case Managers with a variety of tasks such as data entry, communication distribution and other administrative functions;
• Coordinate the flow of information to Claims Management Coordinators and Case Managers;
• Operate the Kofax system to attach incoming documents to claims;
• Process invoices within our Kofax and Abiliti Case Management Systems;
• Communicate with the provincial boards to obtain information on claim files;
• Communicate with clients for telephonic claim intake;
• Open, sort, scan, and store the mail we receive;
• Work with the team to ensure that all responsibilities are completed according to service level agreements;
• Meet established productivity objectives.

Qualifications and Skills:

• Must be a paralegal licensed with the Law Society of Ontario in good standing;
• Post-secondary education in health management and/or absence and disability management is a considerable asset;
• Completed related academic course work in health and safety, workers’ compensation, medical terminology, disability management, insurance, or RTW/Rehabilitation preferred;
• Strong interpersonal skills along with superior assessment and problem solving skills;
• Work experience in a front line customer support role, combined with an understanding of and appreciation for strong client service skills;
• Polished communication skills;
• High attention to detail.

About Us:

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Note that the health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

TELUS is an equal opportunities employer and welcomes applications from diverse candidates.