Citizen Services Rep I - 311 Center (On-Site)

City of Winnipeg; Winnipeg; On-site; CAD 30,000 - 60,000; Part time

Job summary

A public service municipality in Winnipeg is seeking a part-time Customer Service Representative I to work in the 311 Contact Centre. Responsibilities include providing excellent customer service, documenting inquiries, and investigating service requests. Candidates must have Grade 10 education, good communication skills, and a minimum of six months of customer service experience. Fluency in French is essential, and training is provided from February 9 to March 20, 2026. This temporary role may require varied shifts, including evenings and weekends.

Qualifications

• Six months’ experience providing customer service is required.
• Six months’ experience in a contact-centre environment is preferred.
• Typing speed of at least 20 words per minute.

Responsibilities

• Provide excellent customer service by responding to citizen inquiries.
• Accurately document inquiries and escalate as needed.
• Investigate and resolve incoming requests for service.

Skills

Excellent verbal communication skills

Excellent written communication skills

Proficiency with Microsoft Outlook

Ability to handle sensitive information

Fluency in French

Effective interpersonal skills

Education

Grade 10 education or equivalent

Job description

A public service municipality in Winnipeg is seeking a part-time Customer Service Representative I to work in the 311 Contact Centre. Responsibilities include providing excellent customer service, documenting inquiries, and investigating service requests. Candidates must have Grade 10 education, good communication skills, and a minimum of six months of customer service experience. Fluency in French is essential, and training is provided from February 9 to March 20, 2026. This temporary role may require varied shifts, including evenings and weekends.