Certified Recoveries Specialist

Speedy Cash Canada; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading financial services firm is seeking a Remote Collections Agent to minimize bad debt while ensuring compliance with regulations. This role requires strong negotiation, persuasion, and communication skills. Familiarity with collection processes and previous experience is a plus. Successful candidates will enjoy a supportive team environment and numerous perks including paid time off. The position is available to candidates in Alberta, British Columbia, or Nova Scotia. Join us to help deliver excellent customer service and support our company goals.

Benefits

Competitive wages and benefits

Monthly Incentives

Paid Time Off

RRSP Matching

Continual training

Supportive team environment

Growth opportunities

Qualifications

• Valid Government Issued Photo ID required.
• Must have a Clean Criminal Record.
• Previous collections experience would be beneficial.

Responsibilities

• Communicate with debtors to resolve unpaid accounts.
• Provide accurate updates for each call made or received.
• Use effective skip tracing techniques to find debtor contact details.
• Identify unpaid accounts qualifying for legal recovery.

Skills

Negotiation skills

Persuasion skills

Resolution skills

Interpersonal communication

Organizational skills

Education

High School Diploma or Equivalent

Job description

Canadian operated, Speedy Cash is a strong leader in the financial services industry. Founded in 1998, Speedy Cash currently operates across Canada, both in store and online. We are building a dynamic team of business professionals and can provide the right candidate with significant opportunities for career growth and job satisfaction.

If you’re looking for a fun, energized environment where we support each other, as a team, to create a rewarding workplace and deliver amazing customer service, then look no further, Speedy Cash is the place for you!

Perks and Benefits

• Competitive wages and benefits
• Monthly Incentives- we reward for the work you do!
• Paid Time Off (even your Birthday!)
• RRSP Matching
• Hands‑on and continual training in transferable skills
• Welcoming, supportive and fun team environment
• Remote- No commute!
• Opportunities for growth. We promote from within!

In this remote collection role, you will play a key part in minimizing bad debt while ensuring compliance with provincial regulations across Canada. You will be expected to learn, understand, and retain regulatory requirements for each province related to collection activity. You bring strong negotiation, persuasion, and resolution skills, along with a commitment to maintaining the highest level of confidentiality. Your excellent interpersonal, written, and verbal communication abilities will make you a valuable member of the team. With your extensive computer knowledge, keen attention to detail, and exceptional organizational and multitasking skills, you’ll help ensure the department’s daily operations run efficiently. You are self‑motivated, take pride in your achievements, and consistently strive for excellence while supporting company goals and initiatives.

Job Responsibilities

• Communication with debtors to bring resolution to unpaid accounts
• Providing thorough, efficient, and accurate account updates for each call made or received
• Demonstrate effective skip tracing techniques by locating debtor contact information
• Identify unpaid accounts that qualify for legal recovery (processes varying by province) while assisting with the servicing of current accounts within the legal queue with the potential of remote court appearances

Job Requirements

• Valid Government Issued Photo ID
• Clean Criminal Record
• High School Diploma or Equivalent
• Previous collections experience would be considered an asset
• Flexible availability (Evenings & Saturdays- we do not operate on Sundays)

As this is a work from home position, you will be provided with the appropriate equipment to be successful in this role. It is expected that you will have the following as a remote employee:

• A safe, private and quiet working environment- customer confidentiality is top priority
• A strong internet connection with ethernet access

Please Note:

We are only accepting candidates in Alberta, British Columbia or Nova Scotia